I am a dedicated professional with over 15 years of experience in client service, HR assistance, and operational management across international environments. Throughout my career, I have developed strong skills in customer service, problem solving, and team leadership, particularly in multilingual and multicultural settings. I am fluent in Spanish, English, and Italian, which has enabled me to provide effective communication and support to diverse clients and internal teams.
My experience includes working as a Senior Client Service Analyst and HR Assistant at Fururestep Korn Ferry Argentina, where I managed technical assistance, designed detailed reports, and collaborated closely with recruiting and hiring managers globally. I am proficient in various candidate search and interview systems such as Oleeo, TalentLink, KF Recruit, Montage, YouCanBookMe, and Zoom.
Previously, I have held roles in customer service, operations supervision, and translation, including freelance translation work in English, Italian, and Spanish. I have also led teams in travel assistance insurance companies, managing technical assistance groups and coordinating complex medical transportation and repatriation services.
I am skilled in coaching and motivating teams to achieve high performance and quality service standards. I have experience in handling complaints, implementing process improvements, and fostering positive work environments through effective communication and feedback.
My educational background includes high school studies focused on human and social areas, English teaching school training, and partial university studies in Nutrition. I am proficient in Microsoft Office, CRM tools like Zendesk and Salesforce, Jira, and various social media platforms.
I am seeking an opportunity to apply my extensive knowledge and experience in a dynamic organization where I can contribute to operational excellence and continue my professional growth. I am committed to being part of a collaborative team that values personal achievement and performance.
