I am a Customer Service and Operations Professional with over 10 years of experience working in fast-paced financial, healthcare, and technical environments. Throughout my career, I have been recognized for my ability to resolve complex issues, streamline processes, and consistently deliver high-quality customer support. I excel at managing multiple priorities while maintaining accuracy and efficiency.
Currently, I work as an Administrative Assistant at Delivered Vision Home Health, where I manage scheduling, patient records, and caregiver coordination to support efficient care delivery for over 30 clients. I ensure full compliance with healthcare documentation standards, maintaining accurate and confidential patient records to reduce errors and audit risks.
I am skilled at facilitating clear communication between caregivers, clients, and management to quickly resolve scheduling conflicts, which improves service continuity and client satisfaction. Additionally, I organize and schedule meetings, trainings, and appointments to enhance staff productivity and coordination.
Previously, I worked as a Reservations Specialist at RESLA, managing over 50 daily vehicle reservations and assisting customers with pricing and availability to improve booking accuracy and customer experience. I have also held roles in securities operations and technical support, where I processed transactions, resolved discrepancies, and provided technical assistance to customers.
I am seeking an Administrative Assistant or Customer Support Specialist role where I can leverage my strong communication, organizational, and problem-solving skills to contribute to a dynamic team and support operational excellence.
