Asistente Lider de Negocio Oboticario
Administrative and operational support to the business leader. Management of informative calls and follow-up on customer requirements. Writing and sending emails related to processes and updates.
Jeniffer Gomez
Agente Servicio al Cliente
Actively looking · Member since 22 May 2026- Location
- Colombia
- Desired salary
- from 15 USD/hourly
- Work preference
- Full Time
- Experience level
- Not set
About
Professional summaryI am a person oriented towards customer service and administrative support, with experience in multichannel attention, problem resolution, and process follow-up. I stand out for my empathetic communication, organization, responsibility, and adaptability to both in-person and remote environments, providing cordial attention and effective solutions. I support administrative and operational tasks for the business leader, managing informative calls and following up on customer requirements. I write and send emails related to processes and updates to ensure clear communication. I provide cordial attention and personalized follow-up to guarantee a positive customer experience. I offer support to users through calls, emails, and chat, managing requests, case follow-ups, and timely resolution of issues. My communication is empathetic and assertive, focused on customer satisfaction. I handle information and provide clear and precise guidance about services. I work collaboratively in a team to meet service objectives and metrics.
Skills
8 capabilitiesExperience
Career historyAgente Call Center Empresa Teleperformance (TP)
Providing cordial attention and personalized follow-up to guarantee a positive experience. Support to users via calls, email, and chat. Managing requests, case follow-ups, and timely resolution of issues.
Education
Learning historyServicio Nacional de aprendizaje (SENA)
Course in Microsoft, Excel and Internet
Curso en Microsoft Excel y herramientas ofimáticas, con conocimientos en manejo de Word, Excel, PowerPoint y otras aplicaciones de oficina para la elaboración de documentos, organización de información y apoyo administrativo.
Institución Luis Gabriel Castro
Technical High School in Multimedia Design and Integration
Bachiller técnico con habilidades para el trabajo en equipo, aprendizaje rápido y adaptación a diferentes entornos laborales. Me caracterizo por ser una persona responsable, comprometida y con buena actitud de servicio, enfocada en adquirir experiencia y crecer profesionalmente.
Escuela de Idiomas “SMART”
English Course A1-C1, Certificate of A1
Currently studying A2
Formación en inglés, fortaleciendo habilidades de comunicación, comprensión lectora y vocabulario para entornos académicos y laborales.
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