I have over 1.5 years of experience in customer service, where I have honed my skills in active listening and effective communication. I am proficient in PowerPoint and Microsoft Word, which helps me create clear and engaging presentations and documentation. I excel at rephrasing complex information into simple, easy-to-understand formats for customers.
Throughout my career, I have demonstrated strong time management, stress management, and interpersonal skills. I am a team player who values collaboration and strives to exceed customer expectations to maintain retention and satisfaction. My experience includes identifying and assessing customer needs, handling complaints patiently, and building lasting customer relationships.
I have worked as a Private English Teacher and in customer service roles in Ukraine, where I prepared educational materials, conducted research and planning, and provided resources to support learning and customer success. Additionally, I have experience as a journalist, gathering accurate information, interviewing experts, and communicating effectively both over the phone and in person.
Beyond my professional roles, I have volunteered extensively with the Catholic Church of St. Josaphat and Caritas, assisting with packing and delivering food and gifts to children, seniors, and people in need. This volunteer work has strengthened my organizational and caregiving skills.
I hold two bachelor's degrees: one in Economics of Enterprise and another in Journalism, both from respected Ukrainian universities. I am committed to continuous learning and applying my diverse skills to support and enhance customer experiences.
