I am a results-driven BPO professional with over 6 years of experience in customer support, complemented by 1 year of experience in virtual assistance and another year in project management. Throughout my career, I have demonstrated strong expertise in communication, operations coordination, and client management. I pride myself on my ability to enhance team productivity, manage multiple projects simultaneously, and deliver high-quality results in fast-paced environments.
My skills include administrative support, inventory and database management, with a strong focus on accuracy, efficiency, and client satisfaction. I am proficient in various CRM and project management tools such as Zendesk, Asana, Monday.com, Slack, MS Teams, Google Workspace, and MS Office. These tools have enabled me to streamline workflows and improve communication across teams.
Currently, I serve as an Executive Virtual Assistant at MyOutDesk, where I manage client communications, oversee inbox and calendar management, generate SKUs, prepare client-ready quotations, and track project progress. I collaborate closely with teams to maintain workflow transparency and have contributed to increased client engagement and sales growth.
Previously, I worked as an Assistant Project Manager and Customer Service Contractor at ModSquad, where I led cross-functional remote teams, monitored team performance, generated reports, and ensured consistent communication between stakeholders and team members. My experience also includes roles in customer service and technical support across various companies in the Philippines.
I am committed to continuous learning and have completed relevant training in general admin virtual assistance, including real estate documentation, MLS property search, contract preparation, social media management, and blog research and writing. I am eager to bring my skills and experience to new challenges and contribute to organizational success.
