I am a detail-oriented and analytical Business Operations Specialist with experience bringing structure to chaotic environments and improving daily workflows. I focus on building efficient back-office systems, managing business data, and creating clear operational documentation that helps teams work more smoothly.
I have worked across several industries, including corporate sustainability in the EMEA region, real estate development, construction, and healthcare. My background includes sales and operations support, virtual assistance, office management, and content writing, which has given me a broad understanding of both operational and client-facing work.
I am comfortable working independently and asynchronously, and I enjoy roles where I can solve practical problems without constant oversight. I have handled budgeting, billing, vendor sourcing, onboarding, financial reconciliation, and project tracking using tools such as QuickBooks, Quickbase, and Excel.
In my recent roles, I supported project execution, managed logistics and recycling costs, calculated markups, and helped maintain accurate billing data. I have also worked on real estate calculations, supplier coordination, and executive assistance tasks such as calendar management and bill payments.
Earlier in my career, I worked in healthcare operations where I processed medical data, supported insurance and claims workflows, assisted with hiring and onboarding, and managed high-volume patient communication. This experience strengthened my organizational skills and ability to handle sensitive information carefully.
I also have a background in teaching English as a second language and freelance content writing. I have created SEO-optimized web content, business articles, presentations, and social media materials, which adds strong communication and writing skills to my operations experience.
Analyzed project specifications, created client proposals, calculated cost markups, managed operational budgets in Quickbase, sourced and onboarded logistics providers and recycling partners, and tracked execution, logistics, recycling costs, billing data, and vendor payments.
Managed cost-tracker platforms, performed financial reconciliation in QuickBooks, matched expenses with credit card statements, handled bill payments, conducted property research and comparative market analyses, calculated ARV, estimated raw materials, sourced suppliers, coordinated purchasing, and provided executive assistance.
Entered laboratory reports, X-rays, and medical data into internal systems, created structured medical summaries, communicated with insurance providers, submitted prior authorizations, processed claims and appeals, wrote job advertisements, screened resumes, conducted interviews, led onboarding and training, and managed patient support operations.
Delivered English language instruction to adult and younger learners globally, authored student progress reviews, and maintained learner engagement.
Wrote SEO-optimized web content, created business articles, PowerPoint presentations, and social media content for international clients, with continuous project-based contracts up to 2026.
Bachelor's Degree in International Management
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