I am a Customer Experience Specialist with 8+ years of experience combining hands-on client support, relationship management, and project coordination to improve retention and operational consistency.
I have supported onboarding, dispute resolution, training, and high-volume customer requests across multiple channels, with a strong focus on delivering reliable service and maintaining strong client relationships.
My background includes customer service, community operations, and independent client/project management work, where I managed timelines, deliverables, and communication with collaborators, vendors, and audiences.
I am comfortable using tools such as Jira, Workday, Microsoft Excel, Google Workspace, and Asana to organize workflows, track progress, and improve efficiency.
I have also contributed to branding, content creation, and user-focused experiences, helping connect services and projects with target audiences in a clear and effective way.
I adapt quickly to changing priorities, balance multiple responsibilities, and focus on solving problems, improving processes, and creating positive customer experiences.
Deliver high-quality customer experiences in a fast-paced environment, build strong relationships with repeat customers, train and onboard new team members, and maintain organized workflows and operational standards to support daily business efficiency.
Led and managed independent creative and community-based projects, coordinated timelines, deliverables, and execution, built and maintained relationships with collaborators, vendors, and audiences, oversaw project planning using digital tools, developed branding and content, and negotiated project terms and payment schedules with clients.
Managed 50+ daily customer account requests, resolved complex technical and service-related issues, coordinated community events and cross-functional initiatives, educated users on platform features and services, and resolved 30+ rider-driver disputes weekly by documenting incidents and coordinating corrective actions.
Assisted 200+ customers per shift with transactions, account support, and issue resolution, maintained a 98% customer satisfaction rate, collaborated with team members to improve service processes, supported training of new hires, resolved complex customer complaints, processed point-of-sale transactions and returns, and coordinated special-order requests.
BA of Fine Arts
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
