Product Manager/Customer success manager
About Me
With 3 years of experience in customer-facing roles and a record of managing renewals and driving expansion, I am confident in my ability to ensure customer success and retention. My trilingual fluency in Spanish, Portuguese and English allows me to effectively support clients in both Mexico and the US.
In my previous role as a PM, I owned a book of business and consistently exceeded renewal targets by building strong relationships and ensuring customers realized value from the products. I am adept at collaborating with cross-functional teams, including sales and implementation, to deliver seamless customer experiences. Motive's mission to empower physical operations resonates with me, and I am eager to contribute to your team. I’m not only looking for a job, but a real challenge. I look forward to the opportunity to discuss how my skills align with your needs.
Sincerely,
César Ortega
Skills
Data AnalysisTeam LeadershipCritical ThinkingProspectingZoomDatabase ManagementEmpathyEvent ManagementTeachingPublic SpeakingEnglish LanguageActive Listening
Education
Master's Degree in Latin American Studies
Professional Certificate 13272075. Focused on continental and regional analysis of Latin America, with training in economic, social, political, and cultural analysis, as well as documentary and field research.
Bachelor's Degree in Social Psychology
Professional License 5756722.
Experience
Worked in language teaching and product management roles.
Worked in educational and language services, including teaching, translation, and interpretation.
Responsible for center management, staff coordination, community workshop programs, cultural agenda scheduling, and community relations.
Taught mental, bodily, and emotional preparation for athletes.
Supported community engagement and participatory management activities.
Co-founded the publishing house and participated in translation and editorial work.