I am a Customer Support and Operations professional with more than 8 years of experience across healthcare, telecommunications, financial services, and retail industries. I have built my career around helping customers, resolving technical issues, and improving service quality.
I have experience assisting patients and customers daily, providing troubleshooting guidance, handling inquiries, and ensuring that concerns are resolved accurately and efficiently. I am comfortable working across phone, email, and other business communication channels.
I have also contributed to quality assurance, compliance, and process improvement initiatives. My work has included producing performance reports, supporting operational decision-making, and collaborating with management on projects that improve customer experience and team performance.
In addition to customer support, I have experience in training and mentoring new team members. I value teamwork, clear communication, and continuous improvement, and I enjoy helping teams work more effectively.
I also have freelance experience as a content writer, editor, and linguistic AI auditor. These roles strengthened my writing, proofreading, editing, and language quality skills, especially in English-to-Tagalog translation review.
I am comfortable working remotely and using tools such as Google Workspace, Microsoft Office, Oracle CRM, Notion, and Canva. I bring a strong mix of customer service, operations, documentation, and analytical skills to every role I take on.
Assisted over 40 patients daily with troubleshooting and guidance on company products; ensured compliance with quality standards, regulations, and patient privacy; produced regular performance reports for operational decision-making; collaborated with management on projects and process improvements.
Resolved customer inquiries and technical issues through effective troubleshooting and communication; trained and mentored 3–4 new team members; collaborated with internal teams to ensure timely resolution of customer concerns.
Assessed AI-generated English-to-Tagalog translations for accuracy and fluency; improved readability and context by reviewing and correcting outputs.
Drafted professional email communications, correspondence, and business content; edited and refined written materials; proofread documents for grammar, spelling, and formatting accuracy.
Served as the first point of contact for customer needs including general care, billing, technical support, and sales through telephone, email, and other business correspondence.
Bachelor of Arts in International Studies
Bachelor of Science in Computer Science, Major in Application and Web Development
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