Senior Project Manager | Digital Delivery | Agile Transformation | SaaS & App Delivery

Lead delivery of complex digital programmes and large-scale product initiatives across web, iOS and Android platforms for major retail and commercial clients. Manage multiple concurrent digital projects and product workstreams across cross-functional Agile teams. Lead multidisciplinary teams including developers, QA analysts, Solution Architects, designers and external stakeholders. Oversee full project lifecycle delivery including planning, estimation, scheduling, risk management, governance and reporting. Facilitate Agile ceremonies, coordinate roadmaps and release schedules, manage RAID processes, and mentor colleagues on Agile best practice and delivery improvements.

Supported delivery and operational management of SaaS and Microsoft Azure-based cyber security services. Coordinated project delivery activities, onboarding schedules and operational workstreams across managed service accounts. Managed stakeholder communications between technical teams, customers and third-party suppliers. Facilitated service reviews, implementation planning and customer reporting. Led documentation initiatives, supported CRM implementation and Jira Service Desk setup, and conducted internal ISO audit support activities.