Experienced case manager and customer service professional with a background in legal support, client communication, and bilingual assistance. Skilled in managing high-volume caseloads, documentation, client intake, and coordination with insurance adjusters, attorneys, and medical providers. Strong trainer and team leader with experience in U.S. law support and customer service operations.
Managed a high-volume caseload of injured workers, provided assistance with voucher benefits and case documentation, communicated daily with clients, and coordinated communication among injured workers, insurance adjusters, and attorneys.
Managed case support for personal injury law firms, handled client intakes and incoming calls, maintained case files, drafted letters of representation, scheduled medical appointments, gathered documentation, assisted Spanish-speaking clients, and trained new employees.
Advanced from customer service agent to team captain, supported diverse customer service channels, initiated process improvements, and used Salesforce, UltiPro, Calabrio, Power BI, and Microsoft 365.
Bachelor’s, Language and Education
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.