Multilingual Translation and Localization Specialist | Full-Stack Software Developer | IT Support Pr

Architected and deployed a full-stack AI-powered marketplace platform using Next.js, Supabase, Stripe, and Claude API. Integrated AI diagnostic technology for automated plumbing issue identification. Implemented multi-language support and localization features. Built five specialized AI agents for operations, support, marketing, finance, and growth.

Provided interpretation services between English and Haitian Creole for healthcare, business, and government clients. Translated short written documents including forms, reports, and official communications. Maintained confidentiality and professional standards across 100+ interpretation sessions.

Assisted customers with inquiries, orders, and technical issue resolution via phone, email, and chat. Achieved 95% customer satisfaction rating. Processed transactions, returns, and exchanges with high accuracy. Maintained detailed records in ticketing systems to support process improvements.

Resolved 84% of daily service requests troubleshooting WiFi, software, and system issues on Android tablets via phone, chat, and email. Communicated step-by-step technical solutions to end users, reducing repeat inquiries by 30%. Documented resolutions and escalation criteria in Salesforce.

Maintaining full-time employment while pursuing continuous professional development in IT and software engineering. Demonstrated reliability, time management, and discipline by balancing work with technical training.