Professional with over 8 years of experience in the financial and fintech sectors, specializing in fraud analysis and monitoring, risk management, merchant onboarding and reverification, document validation, and customer service. Experienced in transaction analysis, risk identification, and compliance processes aimed at ensuring operational security. Analytical, proactive, organized, and results-oriented, with strong adaptability to dynamic environments and a continuous improvement mindset.
Managed merchant onboarding and reverification processes by validating legal and commercial documentation, analyzing information for KYC and AML procedures, and monitoring transactional activity to identify risks, ensure compliance with internal policies, and prevent fraudulent or money laundering activities.
Performed transaction monitoring and analysis to detect suspicious activities, validating payer information, payment methods, and transactional patterns to prevent fraud, mitigate risks, and ensure platform security.
Provided comprehensive customer support by handling requests, complaints, and claims through multiple communication channels including phone, video calls, WhatsApp, and Facebook. Managed multiple conversations simultaneously and supported complex case resolution through proper guidance and escalation.
Worked on customer database collection, validation, and registration, ensuring proper information updates and secure handling of sensitive data. Supported updating and verification of personal and financial information, ensuring accuracy, confidentiality, and compliance with established processes.
Bachelor’s Degree, International Business
In progress.
Professional Technician, Banking and Financial Processes
Professional technician program in banking and financial processes.
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