Appointment Setter | Outbound Prospecting & Lead Qualification

Ran self-generated outbound calls and emails to prospective and existing enterprise contacts, booking discovery calls and business review conversations across a 1,400+ contact portfolio. Opened conversations with decision-makers up to C-suite level, qualifying interest and needs through structured discovery before handing off next steps. Logged every call and follow-up accurately in Salesforce, keeping a high-volume pipeline organized with no dropped conversations. Coordinated scheduling with contacts including Maersk, MSC, Viking, and Ponant across multiple time zones for renewals, check-ins, and follow-up calls.

Sourced new conversations through outbound prospecting, booking discovery calls with fleet operators and shipping businesses worldwide. Managed a high-volume outreach cadence under time pressure during COVID-19, coordinating calls and follow-ups across 430 ports worldwide.

Coordinated scheduling and high-volume, client-facing conversations for teams of 150+ across five new-build vessel launches. Coached front-line teams on outreach, rapport-building, and follow-through under pressure.

Co-founded Disney's CARE customer excellence framework and led a team of 154, building consistent standards for client conversations under pressure.