Dynamic and versatile results-driven professional with over five years of experience spanning IT, business analysis, learning and development, and business operations optimisation. Proven track record delivering large-scale national programmes for public and private sector clients, with strong analytical insight, strategic problem-solving, data-driven reporting, and effective leadership. Also operates independently as a Freelance Digital IT Consultant delivering web development, systems support, and process automation solutions to SMEs.
Led end-to-end delivery of national learning programme portfolios across multiple provinces. Managed 400+ learners annually including a 2,150-learner national UIF LAP project. Conducted requirements analysis, process mapping, programme design reviews, integrated LMS platforms and reporting dashboards, and coordinated cross-functional teams.
Coordinated and managed a portfolio of 50+ SETA-aligned training projects. Led learner administration, scheduling, reporting, and documentation using LMS platforms and digital tracking systems. Supported business analysis, process reviews, gap analysis, risk tracking, and continuous improvement initiatives.
Delivered technical support and troubleshooting, installed and maintained hardware and software, provided end-user support and system access management, and supported IT workshops and training sessions.
Assisted with IT systems setup, maintenance, and learner support during training delivery. Installed software, updates, and security patches, provided helpdesk support, and supported data integrity and backups.
Independently delivers digital and IT consulting services to small and medium businesses. Designs and builds websites and landing pages, provides IT systems support and process automation, advises on SEO and social media management, and manages client engagements end to end.
Generic Management (NQF L4), Management
Business Analysis (NQF L6), Information Technology
National Certificate (Vocational), Information Technology
National Senior Certificate (Grade 12), Mathematics & Science
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