Operations leader with more than 8 years of systems design expertise. Track record of identifying operational bottlenecks before they cascade, building documentation-first systems that eliminate founder dependency, and reducing onboarding complexity by 45%.
Institutionalized daily operations by building repeatable systems and creating an AI knowledge base that answered support team questions, removing the founder from constant firefighting and freeing him for strategic work within 2 months. Restructured and automated the CRM into a functional ops hub, improving data clarity and reducing manual administrative overhead.
Rebuilt and migrated 100+ support and product documentation articles from Document360 into HubSpot, reducing editing friction and clarification meetings by about 30%. Established documentation standards that ensured consistent topic coverage and eliminated follow-up clarifications from writers and SMEs.
Rebuilt a documentation ecosystem of 150+ articles by translating highly technical cybersecurity content into accessible language, validating outdated information, and rewriting from scratch. Removed project bottlenecks through communication protocols and SME coordination, and developed cybersecurity-specific documentation standards.
Built a complete knowledge base of 250+ articles from scratch over 3 years. Captured and published institutional knowledge from isolated SMEs, reduced dependency on single points of knowledge, and established documentation workflows that improved cross-team alignment and reduced rework.
Managed end-to-end execution of complex projects including a high-touch drone shoot. Led 50+ staff across 13 simultaneous initiatives by establishing a clear communication hierarchy, and advised C-suite and board on process improvements and workflow design.
Bachelor of Science, Production Engineering
GPA: 4.15
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