I am a program and operations leader with 9+ years of experience driving strategic initiatives, business operations, and process transformation in global organizations.
I have led cross-functional programs with large-scale impact, including work affecting more than 56,000 sellers and 17M+ products, while improving operational efficiency and reducing cycle times.
My background includes PMO governance, stakeholder management, operational excellence, risk mitigation, and data-driven decision-making in highly regulated environments.
I have managed end-to-end program execution, built reporting frameworks and dashboards, and partnered with teams across Operations, Compliance, Product, Policy, and Leadership to deliver high-priority initiatives.
I also bring strong people leadership experience, having led teams, supported workforce planning, coached associates, and improved quality and service performance in fast-paced operational settings.
I am comfortable working across ambiguity, aligning stakeholders, and turning complex operational challenges into measurable business outcomes.
I am open to opportunities where I can apply my program management, operations, and continuous improvement experience to help organizations scale and execute effectively.
Manage end-to-end client projects, coordinating planning, scheduling, execution, and post-delivery activities across multiple stakeholders and vendors. Develop operational tracking systems, coordinate external partners across geographies, improve workflows, and maintain stakeholder communication throughout project lifecycles.
Led strategic compliance and seller experience programs impacting more than 56,000 global sellers and 17M+ ASINs. Managed end-to-end program execution, cross-functional coordination, reporting frameworks, compliance readiness initiatives, and executive stakeholder engagement.
Managed daily operations for compliance programs, led cross-functional investigations, developed reporting structures and dashboards, and implemented workflow optimization initiatives that generated annualized cost savings.
Led a team of 30+ associates, managed performance, workforce planning, scheduling, coaching, and operational execution. Launched and scaled international support operations and improved quality performance through coaching and process improvement.
Delivered customer support, resolved escalations, and maintained high service quality in a high-volume operational environment.
BBA, Hospitality Management
Bachelor of Business Administration in Hospitality Management.
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