Anthony Ruiz G.
Anthony Ruiz G.

Business Development Representative

Open to offers · Member since 13 Jul 2026
Message
Location
Heredia, Costa Rica
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Mid

About

Professional summary

I am a consultative B2B sales professional with experience supporting mid-market and enterprise clients across the U.S. and LATAM. I focus on understanding business goals, identifying opportunities, and recommending tailored solutions that drive revenue growth.

I have worked in sales development, inside sales, customer support, retention, and team leadership roles, building a strong foundation in relationship management, objection handling, and executive stakeholder engagement. My background includes work within Microsoft and LinkedIn ecosystems, where I contributed to pipeline generation and client success.

I am comfortable leading discovery conversations, qualifying prospects, and collaborating with cross-functional teams to move opportunities forward. I also bring experience in CRM management, performance coaching, and quality improvement initiatives.

In addition to sales, I have supported customer-facing operations in fast-paced environments, which strengthened my communication, problem-solving, and service mindset. I value accuracy, professionalism, and measurable outcomes in every role I take on.

I am currently pursuing a B.Sc. in Software Engineering, which complements my commercial experience with a stronger understanding of technology and digital solutions. This helps me communicate effectively with both business and technical stakeholders.

I am looking for opportunities where I can continue growing in business development, sales, and client advisory roles, especially in technology-driven environments. I am motivated by revenue impact, long-term relationships, and helping customers find the right solution.

Skills

24 capabilities

Experience

Career history

Advertising Solutions Specialist on behalf of LinkedIn Concentrix

Conducted consultative sales conversations with executive-level decision-makers across the U.S. and LATAM markets to identify business needs, qualify opportunities, and generate enterprise pipeline. Scheduled more than 25 discovery meetings per month for Account Executives, qualified prospects for Microsoft cloud solutions and digital transformation initiatives, and maintained accurate CRM records while partnering with Account Executives and technical specialists.

Inside Sales Opportunity Representative Analyst Microsoft

Advised mid-market and enterprise clients on digital marketing strategies that supported business growth and revenue objectives. Led consultative discussions, identified opportunities, recommended tailored advertising solutions, and collaborated with cross-functional teams to deliver measurable business outcomes.

Team Lead & Trainer (Optimum) Support Services Group

Led, coached, and developed a team of 12 customer service professionals while maintaining over 90% KPI compliance across CSAT, retention, and AHT. Delivered performance coaching, improved team performance, reduced turnover, and increased QA scores through structured quality and performance initiatives.

Customer Support Associate (Humana) Concentrix

Delivered high-quality customer support while communicating complex healthcare information with professionalism and accuracy. Maintained a 95% QA score through compliance and attention to detail, and contributed to customer satisfaction through empathetic service and clear communication.

Retention Specialist (Optimum) Support Services Group

Retained and expanded customer accounts through consultative conversations focused on identifying customer needs and delivering tailored solutions. Consistently achieved strong retention results and increased renewal conversions through objection handling, relationship building, and value-based selling techniques.

Education

Learning history

Universidad Latina de Costa Rica

B.Sc., Software Engineering

B.Sc. in Software Engineering in progress.

Saint Thomas Educational Center

High School Diploma, Marketing Measurement, Marketing Strategy, Content & Creative Design, Advertising Fundamentals

High school education with focus on marketing-related subjects and creative fundamentals.

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