About Me
I am a results-driven customer success and account management professional with extensive experience in building strong client relationships and improving retention, onboarding, and expansion outcomes.
I have led customer success efforts in remote environments, serving as the main point of contact for clients across onboarding, campaign execution, and offboarding. My work has focused on transparent communication, performance reviews, and strategic reporting to support measurable growth.
I am experienced in collaborating cross-functionally with sales, SDRs, copywriters, and account managers to refine campaign strategy, improve client satisfaction, and strengthen account performance.
In addition to customer success, I have a strong background in account management, project coordination, and operational follow-through, including CRM usage, payment tracking, and upselling initiatives.
Earlier in my career, I spent many years in education as an English teacher and language center coordinator, where I developed curriculum, created academic content, managed budgets, and led educational projects.
I bring a combination of leadership, empathy, adaptability, and organization, and I am motivated to contribute to scalable customer success operations that drive retention, growth, and long-term client value.
Skills
Project ManagementCommunicationCRMAccount ManagementCross Functional CollaborationLeadershipBudget ManagementClient Relationship ManagementGoogle SuiteCampaign ManagementZendeskEmpathyUpsellingPlanningCross SellingPrioritizationCustomer OnboardingCustomer Success ManagementCurriculum DevelopmentKPI Analysis
Experience
Lead customer success operations in a remote environment, managing client relationships, onboarding, campaign execution, and offboarding while driving retention and expansion outcomes.
Served as the primary point of contact for clients throughout onboarding, campaign execution, and offboarding. Conducted check-ins, managed campaign setup, refined strategy, and improved satisfaction through reporting and performance reviews.
Managed client projects end-to-end, tracked material orders, facilitated payment collections, implemented upselling and cross-selling strategies, and used CRM and productivity tools to support project execution.
Delivered English instruction, improved curriculum, developed academic content, and organized learning resources to support student outcomes.
Directed curriculum development, acquired educational materials, managed budgets, and supervised educational project planning and implementation.
Education
B.A., Political Science and Spanish Literature & Linguistics
Completed coursework in Political Science and Spanish Literature & Linguistics with a focus on cultural and linguistic analysis.
High School Graduate
High school education completed.
Portfolio not available.
Services not available.