Key Account/ Customer Success

Collaborated with operations, logistics, and plant teams to ensure reliable and cost-efficient product delivery for multi-site customer networks. Analyzed account performance metrics and operational data to identify process improvements and optimize service reliability. Prepared and presented production and sales forecasts using ERP and internal systems to support strategic decision-making. Coordinated with operations, production, and IT teams to address system challenges and enhance the end-user experience while ensuring data accuracy.

Developed dynamic analytical tools and automated reports to enhance visibility into pricing trends and operational performance. Maintained and improved pricing automation systems, serving as the subject-matter expert to address and resolve system issues for internal users. Collaborated with analysts, operations, and sales leaders to identify inefficiencies and implement standardized, data-driven solutions for improved data governance and consistency.

Coordinated product delivery and monitored inventory across multiple plant locations, ensuring efficient operations and timely fulfillment. Prepared detailed reports on key account and operational KPIs, offering insights into performance and identifying areas for improvement to leadership. Resolved complex customer and operational issues by collaborating with plant management, maintenance, and sales teams, enhancing cross-functional workflows.