I am a trilingual customer experience professional with a strong background in CRM, customer success, and marketing operations.
I have led customer relationship initiatives across B2B and B2C environments, focusing on improving engagement, retention, and satisfaction through structured processes and data-driven decisions.
My experience includes CRM implementation and administration, customer database management, marketing automation, and cross-functional collaboration with sales and marketing teams.
I have also supported executive leadership and coordinated corporate events, institutional communications, and international logistics in multicultural settings.
I am comfortable working with stakeholders across different countries and functions, and I value clear communication, organization, and operational excellence.
I am currently expanding my expertise through postgraduate studies in compliance while continuing to build on my background in marketing, customer service, and customer relationship management.
Led customer relationship initiatives across B2B and B2C markets. Managed implementation and administration of the CallBell CRM platform. Developed customer communication strategies through MailChimp, WhatsApp, and Instagram. Collaborated with Sales and Marketing teams to improve customer satisfaction and retention. Managed customer databases and CRM performance. Organized corporate events, trade shows, and promotional campaigns.
Coordinated executive communications with government authorities and international stakeholders. Managed executive calendars and institutional events. Translated official documents and diplomatic communications. Prepared executive reports and presentations.
Managed daily office operations while ensuring exceptional customer service. Built and maintained customer databases and CRM strategies. Supported customer onboarding and retention.
Postgraduate Certificate, Compliance
In progress.
Postgraduate Certificate, Marketing & Customer Service
Bachelor's Degree, Advertising & Marketing
Specialization in CRM and Digital Marketing.
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