I am a communication professional with more than 10 years of experience in project management, team coordination, and the development of communication processes across organizations, agencies, and corporate environments.
I specialize in internal communication, the design of communication materials, team training, and supporting onboarding and capacity-building processes.
Throughout my career, I have worked on institutional communication, digital communication, content management, and process improvement, combining strategy with execution and operational follow-through.
I have also led and supported cross-functional teams, helping align communication efforts with business goals, deadlines, and internal workflows.
My background includes experience in e-commerce, digital marketing, customer service, and commercial operations, which gives me a broad and practical view of organizational needs.
I continuously update my skills in digital tools, social media, artificial intelligence, and automation to improve productivity and communication quality while keeping a human-centered approach.
Managed institutional communication, brand identity, internal communication, and digital presence. Diagnosed, reorganized, and unified communication processes within the organization. Implemented artificial intelligence tools to optimize content production and improve workflows.
Coordinated creative and operational teams, ensuring communication consistency and deadline compliance. Trained internal and commercial teams in digital tools, CRM, and communication processes. Prepared reports, metrics analysis, and process documentation for decision-making.
Developed communication and content strategies for organizations and projects. Designed graphic pieces and communication materials for digital channels. Organized communication processes and planned content calendars.
Managed the full sales cycle from prospecting to closing. Developed and expanded the distributor network. Executed social media communication strategies to strengthen the brand and attract new audiences. Provided personalized customer service and handled sales administration, invoicing, order tracking, and after-sales processes.
Managed digital presence as Community Manager and administered online sales channels, including stock and Mercado Libre operations. Provided customer support through digital channels and handled invoicing, order tracking, and after-sales processes. Coordinated email marketing strategies and maintained ecommerce platforms.
Managed online sales operations on Mercado Libre, processed orders, and provided personalized commercial support. Coordinated shipping logistics and handled post-sales processes including returns and cancellations. Worked with other departments to ensure operational excellence and customer satisfaction.
Provided employee support on HR-related topics in person, by email, and by phone. Assisted with onboarding, advised on internal policies, and conducted follow-up interviews to identify employee needs. Handled HR inquiries related to payroll, benefits, training, personnel administration, selection, and internal communications.
Managed official stores on Mercado Libre and online sales channels. Coordinated actions with design and communication teams. Conducted market research, competitor analysis, and monitored trends and commercial opportunities in digital environments.
Licenciatura incompleta, Ciencias de la Comunicacion
Completed 22 subjects toward a degree in Communication Sciences.
Course, Publicidad Avanzada en Redes Sociales
Advanced advertising in social networks.
Course, Facebook e Instagram Ads
Training in Facebook and Instagram advertising.
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