I am an Operations Leader with more than six years of experience improving team performance, operational processes, and business outcomes across healthcare operations, revenue cycle management, customer service, and technical support.
I have led teams of more than 30 professionals, using KPI management, coaching, quality monitoring, and SLA oversight to increase productivity and develop high-performing teams. I am experienced in presenting operational performance and business insights directly to clients and stakeholders.
My healthcare operations background includes medical billing, accounts receivable follow-up, claims resolution, patient scheduling, payer communication, and HIPAA-compliant processes for U.S. healthcare providers. I have delivered measurable reductions in aging accounts and insurance claim denials.
I am skilled in process improvement, strategic planning, problem-solving, conflict resolution, time management, and talent development. I have also served as an Acting Operations Manager during a leadership transition, maintaining service levels, controlling shrinkage, and supporting team stability.
I hold the Google Project Management Professional Certificate and have practical knowledge of Agile and Waterfall methodologies, risk management, stakeholder engagement, and cross-functional project delivery. I am fluent in English and a native Spanish speaker.
