I am an international customer-focused operations and project management professional with more than 4 years of experience leading complex global initiatives across 30+ countries.
I have successfully coordinated the implementation of over 100 international business expansion projects, working closely with regional leadership, cross-functional teams, and external stakeholders to deliver smooth launches and strong operational outcomes.
I am experienced in managing multiple strategic projects at the same time, building trusted relationships with senior stakeholders, resolving escalations, and driving successful implementations in multicultural environments.
I enjoy creating outstanding customer experiences, improving operational processes, and supporting business growth through collaboration, proactive problem-solving, and data-driven decision making.
I have worked remotely with international teams across EMEA and other global regions, and I am comfortable collaborating across time zones and diverse business cultures.
My background also includes earlier leadership and administrative experience in insurance claims and debt recovery, which strengthened my communication, organization, and service mindset.
Led international implementation projects supporting retail expansion across more than 30 countries. Coordinated 100+ store openings across EMEA, LATAM, APAC and other global markets. Served as the main point of contact for headquarters, country leadership, regional teams, and external partners. Managed multiple concurrent projects, resolved escalations, and supported operational readiness and onboarding for new locations.
Held a leadership role in Barcelona supporting store operations and team management.
Provided training support in London, United Kingdom.
Managed store operations in Kristiansand, Norway.
Bachelor's Degree, Business Administration and Management
180/240 ECTS credits completed.
Higher Vocational Diploma, Administrative Management
Vocational diploma in administrative management.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Mona Sharma Senior Product Owner 
Felipe Salles Senior Product Manager 
Valentina Acosta Cambas Operations Manager 
Cosmin Turculeanu Technical Delivery Lead | Automation & Systems 
Ketelin Lacerda Project Manager | PMO and Operations Professional 
Oscar Atencio Strategic Consultant, Electronic Engineer and Project Manager 
Cheryl Muringani Senior Project Manager 
Ricardo Perez Senior Program & Project Manager