Led a multinational team of engineers, fostering professional growth and service excellence. Managed SLAs, strengthened delivery execution, hiring quality, and long-range technical planning. Transformed a 15-person regional pod into a 50-person high-yield engineering unit within 6 months. Developed hiring strategy, led behavioral assessments, improved SLA performance to 99%, and pioneered AI-powered internal tools and automation systems.

Led SRE, infrastructure operations, platform support, ServiceNow development, and enterprise tooling. Reduced failures and related issues through improved controls and team development. Established server patching and maintenance discipline, raised update compliance to 97%, created a local monitoring systems team, and delivered reporting and remediation initiatives that improved stability and security.

Led the New York engineering team and served as the primary leadership interface between engineers, management, and business stakeholders. Implemented Agile methodology, modernized coding elements and security gaps, and improved team capability through structured development plans and coaching.

Coordinated execution with the New York team, leading sprint planning, technical prioritization, delivery tracking, and execution management for business-critical projects. Served as escalation point for complex technical issues and cross-functional engineering challenges, while providing leadership across Linux systems, databases, networking, scripting, application operations, and platform reliability.