I am an e-commerce operations and fulfillment leader with hands-on manufacturing experience and a strong focus on marketplace growth, process improvement, and customer experience.
I founded and scaled Seed in a Cup® from the ground up, building a multi-channel operation that reached $180K+ in under three years while maintaining strong customer ratings and marketplace compliance.
My background combines supply chain execution, manufacturing leadership, and digital marketplace strategy across platforms such as Amazon, Walmart, TikTok Shop, and Shopify.
I have extensive experience managing fulfillment workflows, quality assurance, SKU operations, and SLA compliance, with a consistent emphasis on reducing defects and improving operational efficiency.
I also bring technical fluency in SEO, AI-assisted content frameworks, data modeling, cloud tools, and workflow automation, which helps me connect operational decisions with measurable business outcomes.
Throughout my career, I have led teams, solved complex problems in fast-paced environments, and translated analytics and process insights into better performance, stronger customer loyalty, and scalable growth.
Founded and scaled an e-commerce and manufacturing business, managing end-to-end product lifecycle, fulfillment compliance, omnichannel revenue growth, technical SEO, and customer experience across major marketplaces.
Handled high-volume customer service, regulatory compliance, financial transactions, and technical troubleshooting for kiosks and gaming terminals in a fast-paced environment.
Led a manufacturing team, trained staff, improved workflow efficiency, enforced quality and safety standards, and supported production output with minimal downtime.
Managed solo night-shift operations, inventory security, facility management, and sales growth through merchandising and customer-focused service.
Promoted from server to head server, leading guest service, upselling, issue resolution, and high-volume hospitality operations.
Performed precision assembly work in a lean manufacturing environment, maintaining SOP adherence and low defect rates.
Recovered revenue, exceeded monthly targets, and resolved financial disputes through negotiation, active listening, and regulatory compliance.
Associate of Science, Math and Science
Associate degree in math and science.
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