I am a Senior Customer Success Manager with 10+ years of experience leading the full post-sales lifecycle for enterprise B2B clients across SaaS, AI, blockchain, and analytics platforms.

I have managed portfolios worth $2M+ ARR, consistently focused on onboarding, adoption, expansion, renewal, and retention outcomes. My work has centered on building trusted advisor relationships with technology-first clients and aligning product capabilities to measurable business value.

I am especially experienced in API-driven SaaS environments, where I translate complex technical concepts into clear client outcomes through structured QBRs, success planning, and executive reporting. I enjoy working closely with Sales, Product, Engineering, and Operations to improve the customer experience and reduce churn risk.

Over the years, I have built CS processes from the ground up in startup and scale-up environments, including onboarding frameworks, health scoring, playbooks, and collaboration workflows. I also have experience mentoring team members and leading small teams in high-growth settings.

My background before customer success was in research and client advisory, which gave me a strong analytical foundation and a data-driven approach to stakeholder management. I am comfortable working across distributed teams and global client portfolios, especially in EMEA, GCC, Europe, and JAPAC.

I am based in Dubai and open to opportunities where I can contribute to customer retention, strategic account growth, and operational excellence in a mission-driven technology company.