I am a Senior Customer Success Manager with 10+ years of experience leading the full post-sales lifecycle for enterprise B2B clients across SaaS, AI, blockchain, and analytics platforms.
I have managed portfolios worth $2M+ ARR, consistently focused on onboarding, adoption, expansion, renewal, and retention outcomes. My work has centered on building trusted advisor relationships with technology-first clients and aligning product capabilities to measurable business value.
I am especially experienced in API-driven SaaS environments, where I translate complex technical concepts into clear client outcomes through structured QBRs, success planning, and executive reporting. I enjoy working closely with Sales, Product, Engineering, and Operations to improve the customer experience and reduce churn risk.
Over the years, I have built CS processes from the ground up in startup and scale-up environments, including onboarding frameworks, health scoring, playbooks, and collaboration workflows. I also have experience mentoring team members and leading small teams in high-growth settings.
My background before customer success was in research and client advisory, which gave me a strong analytical foundation and a data-driven approach to stakeholder management. I am comfortable working across distributed teams and global client portfolios, especially in EMEA, GCC, Europe, and JAPAC.
I am based in Dubai and open to opportunities where I can contribute to customer retention, strategic account growth, and operational excellence in a mission-driven technology company.
Own end-to-end client delivery and satisfaction for enterprise government mandates across the GCC. Manage client accounts, lead QBRs and executive reporting, oversee a team of analysts, and maintain on-time delivery with zero escalations.
Owned the full post-sales lifecycle for enterprise accounts on an API-driven blockchain SaaS platform. Rebuilt CS operations, delivered QBRs, managed account health, and collaborated with Sales, Product, and Engineering.
Managed enterprise accounts on an AI/API-driven SaaS platform focused on building automation and energy optimization. Led onboarding, adoption, health monitoring, renewal planning, and internal advocacy for customer needs.
Owned the customer lifecycle for a SaaS social media analytics platform across SMB and enterprise accounts. Delivered QBRs, drove adoption and expansion, maintained strong retention, and mentored junior team members.
Managed client accounts and strategic relationships in market research and advisory work across the MENA region.
Supported account management and client advisory responsibilities for enterprise clients.
Handled account executive responsibilities in quantitative market research and client advisory.
Worked in account executive and client advisory roles supporting research and reporting for enterprise clients.
Bachelor of Science, Mass Communication (Advertising)
Undergraduate degree in Mass Communication with a focus on Advertising.
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