Customer Success Manager

Supported multiple international blockchain ecosystems through community engagement, content creation, localization, and ambassador initiatives. Moderated Telegram and Discord communities, answered product-related questions, helped newcomers onboard, created educational content, wrote 500+ Twitter/X threads and posts, authored 10+ long-form articles, localized 50+ documents from English into Russian, participated in ambassador programs and growth initiatives, collaborated with international community members, used AI tools to improve workflows, and organized blockchain community meetups with over 100 participants.

Deliver high-quality customer service in a fast-paced hospitality environment, build positive customer relationships, handle cash operations and payment processing, coordinate product deliveries and inventory reception, resolve customer issues, and serve 20+ customer tables during busy weekend shifts.

Provided excellent customer service in a high-volume environment, prepared beverages efficiently, managed daily cash reconciliation and reporting, recommended products and increased sales through upselling, handled approximately 50 customer tables during busy shifts, and built long-term relationships with regular customers.

Studied management and related business disciplines, and additionally pursued independent learning in artificial intelligence, blockchain technologies, and programming fundamentals.