About Me
I am a customer-focused management professional with 4+ years of experience supporting international Web3 ecosystems through community management, customer support, localization, content creation, and user education.
I have worked across blockchain projects where I moderated communities, answered product questions, helped newcomers onboard, and created educational materials that made complex topics easier to understand.
I have written 500+ Twitter/X threads, social posts, and long-form articles, and I have localized and translated 50+ documents from English into Russian to support global audiences.
I enjoy collaborating with international teams and contributing to community growth through clear communication, stakeholder coordination, and practical problem solving.
My background also includes sales, business operations, and hospitality, which strengthened my customer service skills, adaptability, and ability to work effectively in fast-paced environments.
I am especially interested in Artificial Intelligence, SaaS, Web3, and digital products, and I am looking for a remote role where I can combine communication, management, and technology to help customers succeed and support business growth.
Skills
Problem SolvingPythonSalesNegotiationTeam CollaborationCross Functional CollaborationCustomer SuccessBlockchainHTMLCustomer SupportClient Relationship ManagementContent CreationEditingSocial Media ManagementCopywritingTechnical WritingSales SupportCryptocurrencyLocalizationProject CoordinationCommunity ManagementDeFiContent WritingUser OnboardingTestnets
Tech Stack & Tools
Collaboration
Development
Languages & Frameworks
Experience
Supported multiple international blockchain ecosystems through community engagement, content creation, localization, and ambassador initiatives. Moderated Telegram and Discord communities, answered product-related questions, helped newcomers onboard, created educational content, wrote 500+ Twitter/X threads and posts, authored 10+ long-form articles, localized 50+ documents from English into Russian, participated in ambassador programs and growth initiatives, collaborated with international community members, used AI tools to improve workflows, and organized blockchain community meetups with over 100 participants.
Deliver high-quality customer service in a fast-paced hospitality environment, build positive customer relationships, handle cash operations and payment processing, coordinate product deliveries and inventory reception, resolve customer issues, and serve 20+ customer tables during busy weekend shifts.
Provided excellent customer service in a high-volume environment, prepared beverages efficiently, managed daily cash reconciliation and reporting, recommended products and increased sales through upselling, handled approximately 50 customer tables during busy shifts, and built long-term relationships with regular customers.
Education
Bachelor's Degree, Management, Marketing, Human Resource Management, Business Planning, Sales, Economics, Project Manag
Studied management and related business disciplines, and additionally pursued independent learning in artificial intelligence, blockchain technologies, and programming fundamentals.
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