Led end-to-end Uber Eats API integration, coordinated with external engineering teams, defined requirements, and drove issue resolution through testing and iteration. Served as primary point of contact between business stakeholders and Uber Eats engineering, aligned priorities, and ensured on-time delivery. Identified and escalated integration issues, improved order accuracy, and strengthened platform partnership readiness.

Designed and implemented structured onboarding, integration, and lifecycle workflows for 100+ clients in an organization with no formal CS process. Reduced onboarding time by 60% through standardized frameworks and hands-on training. Owned API integrations across POS and SaaS platforms, reduced integration-related issues by 30%, and contributed to 90%+ account retention.

Supported 1,000+ devices across OS, hardware, and software environments while maintaining high system availability and user satisfaction. Designed ticketing and CRM workflows to improve tracking and resolution times. Managed logistics and operations for a 250+ device laptop loan program and collaborated with finance and procurement teams to streamline repair and acquisition cycles.

Led operations and strategy for a 20+ person organization, overseeing budgeting, resource planning, and performance management. Standardized operational processes across bookings, finance, and lodge management. Built automation systems using Docker, developed booking workflow integrations, launched a second lodge, and drove business growth through partnerships.

Selected member of Toptal's Global Talent network - verified expert in Support & Operations