I am a consultant, auditor, and strategic growth partner with more than 20 years of experience in quality management systems, business process optimization, and technology-driven transformation.
I have built my career across banking, financial services, telecommunications, healthcare, retail, and digital businesses, leading initiatives that improve operational efficiency, customer experience, and business scalability.
My background combines process governance, project management, agile delivery, QA, and digital marketing, with a strong focus on measurable outcomes such as ROI, conversion, service availability, and cost reduction.
I specialize in applying generative AI, automation, low-code tools, and data analysis to streamline workflows, reduce manual effort, and support better decision-making.
I have led high-impact projects involving payment ecosystems, e-commerce platforms, digital portals, and enterprise process redesign, working closely with technical teams, business leaders, and institutional clients.
I am especially motivated by opportunities where I can connect strategy, operations, and technology to create sustainable growth, improve customer satisfaction, and modernize complex organizations.
Consulting on digital transformation and innovation for the modernization of the Banco Central de Venezuela services portal. Responsible for requirements analysis, user stories, acceptance criteria, functional testing, UAT support, process modeling, and coordination with business and technical stakeholders.
Led operational and strategic integration of fintech payment ecosystems, virtual stores, automated bank reconciliation, process redesign, and paid media campaigns. Applied AI and analytics to improve reporting efficiency and digital ROI.
Managed daily operations, resources, budgets, value chain design, logistics, commercial processes, and e-commerce brand development. Achieved positive ROI in six months and reduced operating costs through automation.
Designed and implemented quality management systems, optimized business processes, led digital marketing strategy, supervised campaigns, analyzed metrics, and coordinated multidisciplinary teams.
Implemented ISO 9001:2015 quality management systems, led internal and external audits, and coordinated the interbank mobile payment project with financial institutions and regulators. Focused on governance, risk, procurement, and organizational change.
Directed process reengineering initiatives, analyzed bottlenecks, managed client relationships, mentored junior staff, and led credit portfolio recovery strategies and negotiations.
Led telephone customer service and electronic banking call center operations across two banking organizations, managing service teams and customer support processes.
MSc., Gerencia Empresarial
Master's degree in business management.
Posgrado, Recursos Humanos
Postgraduate studies in human resources.
Licenciatura, Administración mención Organización y Sistemas
Undergraduate degree focused on administration, organization, and systems.
TSU, Administración de Empresas mención Gerencia
Technical higher education in business administration and management.
Bachiller, Administración de Recursos Humanos
Secondary education with focus on human resources administration.
Diplomado, Conducción de Personas
Diploma in people leadership and management.
Diplomado, Docencia en Educación Superior
Diploma in higher education teaching.
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