Consulting on digital transformation and innovation for the modernization of the Banco Central de Venezuela services portal. Responsible for requirements analysis, user stories, acceptance criteria, functional testing, UAT support, process modeling, and coordination with business and technical stakeholders.

Led operational and strategic integration of fintech payment ecosystems, virtual stores, automated bank reconciliation, process redesign, and paid media campaigns. Applied AI and analytics to improve reporting efficiency and digital ROI.

Managed daily operations, resources, budgets, value chain design, logistics, commercial processes, and e-commerce brand development. Achieved positive ROI in six months and reduced operating costs through automation.

Designed and implemented quality management systems, optimized business processes, led digital marketing strategy, supervised campaigns, analyzed metrics, and coordinated multidisciplinary teams.

Implemented ISO 9001:2015 quality management systems, led internal and external audits, and coordinated the interbank mobile payment project with financial institutions and regulators. Focused on governance, risk, procurement, and organizational change.

Directed process reengineering initiatives, analyzed bottlenecks, managed client relationships, mentored junior staff, and led credit portfolio recovery strategies and negotiations.

Led telephone customer service and electronic banking call center operations across two banking organizations, managing service teams and customer support processes.