About Me
I am a senior customer success and technical implementation professional with more than 10 years of experience helping enterprise SaaS customers adopt technology, solve complex technical challenges, and achieve measurable business outcomes.
My background includes customer onboarding, enterprise account management, technical integrations, implementation strategy, customer health monitoring, Quarterly Business Reviews, and cross-functional collaboration with Product, Engineering, Sales, and Operations.
I have managed large portfolios of enterprise and mid-market customers across EMEA and LATAM, building trusted relationships that improve product adoption, customer satisfaction, and long-term retention.
I am comfortable working on complex technical environments involving APIs, SFTP/FTP, GPS, ELD, TMS, and data-mapping issues, and I enjoy partnering with internal and external stakeholders to resolve problems quickly.
I also bring strong experience in multilingual support, with fluency in English and Portuguese and native-level Spanish, which helps me work effectively with global teams and customers.
I am looking for opportunities where I can combine customer success, technical troubleshooting, and strategic account management to drive growth, retention, and customer value.
Skills
Data AnalysisAccount ManagementCross Functional CollaborationCustomer SatisfactionCustomer RetentionTechnical TroubleshootingCustomer OnboardingCustomer Success ManagementTechnical Account ManagementCustomer TrainingLifecycle ManagementEnterprise Account ManagementImplementation StrategyFTPGPSCustomer Health Monitoring
Tech Stack & Tools
Marketing and Sales Tools
Experience
Lead enterprise carrier onboarding and implementation activities for a supply chain visibility platform. Managed 75+ carrier onboarding and integration projects involving APIs, SFTP, GPS, ELD, and TMS technologies. Partner with customers, carriers, Product, Engineering, and Operations teams to resolve complex technical issues and improve product adoption. Investigate shipment visibility, asset assignment, and data-mapping issues while driving successful customer outcomes. Support enterprise customers in English, Portuguese, and Spanish.
Managed a portfolio of approximately 100 enterprise and mid-market customers across EMEA and LATAM. Led customer onboarding, implementation, adoption strategies, and Quarterly Business Reviews. Built trusted customer relationships that increased product adoption, customer satisfaction, and long-term retention. Partnered with Sales, Product, and Operations to improve account health and deliver strategic recommendations.
Managed 85+ SaaS customer accounts using HubSpot and ChurnZero. Delivered onboarding, customer training, Quarterly Business Reviews, and adoption plans to maximize customer success. Collaborated across teams to resolve escalations, reduce churn risk, and improve product utilization.
Supported onboarding, customer lifecycle management, retention initiatives, and issue resolution for logistics SaaS customers. Worked closely with cross-functional teams to maximize customer value and adoption.
Provided multilingual enterprise IT support for global users across North America, Latin America, and Asia. Led onboarding activities, IT asset lifecycle management, and maintained high customer satisfaction.
Education
Bachelor's Degree, Business Administration
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.