I am a senior customer success and technical implementation professional with more than 10 years of experience helping enterprise SaaS customers adopt technology, solve complex technical challenges, and achieve measurable business outcomes.
My background includes customer onboarding, enterprise account management, technical integrations, implementation strategy, customer health monitoring, Quarterly Business Reviews, and cross-functional collaboration with Product, Engineering, Sales, and Operations.
I have managed large portfolios of enterprise and mid-market customers across EMEA and LATAM, building trusted relationships that improve product adoption, customer satisfaction, and long-term retention.
I am comfortable working on complex technical environments involving APIs, SFTP/FTP, GPS, ELD, TMS, and data-mapping issues, and I enjoy partnering with internal and external stakeholders to resolve problems quickly.
I also bring strong experience in multilingual support, with fluency in English and Portuguese and native-level Spanish, which helps me work effectively with global teams and customers.
I am looking for opportunities where I can combine customer success, technical troubleshooting, and strategic account management to drive growth, retention, and customer value.
