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Urdu - Native or Bilingual Other - Native or Bilingual English - Fluent

About Me

I have built my career across administration, IT support, customer service, healthcare, and operations, which has given me a broad and practical professional background. I am comfortable working in both private and public sector environments, and I adapt quickly to different teams, workflows, and responsibilities.

I bring strong interpersonal and communication skills, with experience supporting colleagues, managers, clients, and customers in fast-paced settings. I have handled administrative tasks, data entry, filing, reporting, scheduling, and front-desk responsibilities while maintaining accuracy and professionalism.

My background also includes IT operations and helpdesk-related work, where I developed computer literacy, Microsoft Office skills, and problem-solving abilities. I have worked with sensitive information, supported operational processes, and contributed to smooth day-to-day functioning in structured environments.

In customer-facing roles, I have learned how to manage expectations, resolve issues, and provide calm, helpful support. I have experience in telecommunications, hospitality, pharmacy, microfinance, and care work, which has strengthened my ability to communicate effectively with diverse people and handle responsibilities with patience and confidence.

I also have leadership experience as a shift leader, where I coordinated tasks, managed coverage, responded to issues, and supported team performance. This helped me develop organizational skills, accountability, and the ability to work under pressure.

I am now looking for a role where I can use my administrative, IT, and customer support experience to contribute to an efficient and well-organized workplace. I am open to new opportunities and willing to relocate for the right position.

Skills

Problem SolvingCustomer ServiceCommunicationInterpersonal SkillsMicrosoft OfficeRisk ManagementLeadershipMicrosoft ExcelTeam ManagementMarketingData EntryB2BAdministrationInformation TechnologyHospitalityComputer LiteracyHelp DeskAnalysisSupportCaregivingMinute TakingStock Control

Experience

Pharmacy Dispenser @ North East pharmacy
Feb 2024 - Jun 2026

Managed daily pharmacy operations including prescription processing, stock control, staff coordination, administrative tasks, patient records, and compliance support.

Pharmacy Assistant @ Douglas Pharmacy
Oct 2023 - Jan 2024

Handled prescriptions, customer service, labelling and dispensing, medipacks, data entry, filing updates, and administrative support.

Front House Staff @ Chaishai Newcastle
Jul 2023 - Oct 2023

Supported front-of-house operations in a customer-facing hospitality environment.

Shift Leader @ Hawa shisha lounge
Nov 2021 - Jul 2023

Led shift operations, managed schedules and absences, assigned tasks, handled complaints, supported crisis response, and reported to management.

Administrative and IT Assistant @ Pakistan Air Force
Nov 2018 - Oct 2020

Performed administration, IT, logistics, intelligence, file management, data entry, report drafting, minute writing, and personal assistance duties in a government organization.

Care Worker @ Hope Home
Nov 2017 - Sep 2018

Provided care, meals, companionship, emotional support, and a safe environment for older people and partially disabled adults.

Business Development Executive @ HG markets Ltd
Apr 2017 - Oct 2017

Managed customer accounts, supported financial services activities, monitored market conditions, and developed knowledge of stock exchange operations.

Customer Service Advisor @ Telecruize communications
Feb 2016 - Mar 2017

Worked in customer support for a UK project, handled case management for solicitors, and was promoted to senior customer service advisor.

Junior Loan Officer, Operator @ ASA Pakistan Ltd
Sep 2015 - Jan 2016

Supported loan processing, customer follow-ups, loan recovery, documentation, and fieldwork in the microfinance sector.

Education

Virtual University of Pakistan
Feb 2015 - Sep 2018

Bachelor's, Computer Science

Bachelor's degree in Computer Science.

Fazmic Sargodha
Aug 2011 - Jun 2014

A Level, Computer Science

A Level studies in Computer Science.

Fazmic Sargodha
Jun 2008 - Jul 2010

GCSE, Computer Science

GCSE studies in Computer Science.

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