About Me
I have built my career across administration, IT support, customer service, healthcare, and operations, which has given me a broad and practical professional background. I am comfortable working in both private and public sector environments, and I adapt quickly to different teams, workflows, and responsibilities.
I bring strong interpersonal and communication skills, with experience supporting colleagues, managers, clients, and customers in fast-paced settings. I have handled administrative tasks, data entry, filing, reporting, scheduling, and front-desk responsibilities while maintaining accuracy and professionalism.
My background also includes IT operations and helpdesk-related work, where I developed computer literacy, Microsoft Office skills, and problem-solving abilities. I have worked with sensitive information, supported operational processes, and contributed to smooth day-to-day functioning in structured environments.
In customer-facing roles, I have learned how to manage expectations, resolve issues, and provide calm, helpful support. I have experience in telecommunications, hospitality, pharmacy, microfinance, and care work, which has strengthened my ability to communicate effectively with diverse people and handle responsibilities with patience and confidence.
I also have leadership experience as a shift leader, where I coordinated tasks, managed coverage, responded to issues, and supported team performance. This helped me develop organizational skills, accountability, and the ability to work under pressure.
I am now looking for a role where I can use my administrative, IT, and customer support experience to contribute to an efficient and well-organized workplace. I am open to new opportunities and willing to relocate for the right position.
Skills
Problem SolvingCustomer ServiceCommunicationInterpersonal SkillsMicrosoft OfficeRisk ManagementLeadershipMicrosoft ExcelTeam ManagementMarketingData EntryB2BAdministrationInformation TechnologyHospitalityComputer LiteracyHelp DeskAnalysisSupportCaregivingMinute TakingStock Control
Experience
Managed daily pharmacy operations including prescription processing, stock control, staff coordination, administrative tasks, patient records, and compliance support.
Handled prescriptions, customer service, labelling and dispensing, medipacks, data entry, filing updates, and administrative support.
Supported front-of-house operations in a customer-facing hospitality environment.
Led shift operations, managed schedules and absences, assigned tasks, handled complaints, supported crisis response, and reported to management.
Performed administration, IT, logistics, intelligence, file management, data entry, report drafting, minute writing, and personal assistance duties in a government organization.
Provided care, meals, companionship, emotional support, and a safe environment for older people and partially disabled adults.
Managed customer accounts, supported financial services activities, monitored market conditions, and developed knowledge of stock exchange operations.
Worked in customer support for a UK project, handled case management for solicitors, and was promoted to senior customer service advisor.
Supported loan processing, customer follow-ups, loan recovery, documentation, and fieldwork in the microfinance sector.
Education
Bachelor's, Computer Science
Bachelor's degree in Computer Science.
A Level, Computer Science
A Level studies in Computer Science.
GCSE, Computer Science
GCSE studies in Computer Science.
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