I am a Customer Success Specialist with over six years of experience helping customers, clients, and partners achieve positive outcomes across hospitality, healthcare, insurance, digital media, and immigration services.
I build lasting customer relationships through responsive support, clear communication, effective onboarding, and timely issue resolution. I take a customer-first approach while ensuring that business processes, documentation, billing, and compliance requirements are handled accurately.
In my current front-office role, I manage guest arrivals and departures, reservations, billing enquiries, payments, deposits, guest records, telephone systems, and cash balances. I am comfortable working in fast-paced service environments where attention to detail and professionalism are essential.
My healthcare and insurance experience has strengthened my ability to manage confidential records, coordinate operational workflows, schedule appointments, process applications, and support clients with billing and payment questions. I collaborate effectively with cross-functional teams to improve customer flow and service delivery.
I also bring sales, partner onboarding, content management, and negotiation experience. I have supported customer-base growth, expanded content partnerships, and helped improve operational efficiency through proactive communication and process improvement.
I am fluent in English and have intermediate German proficiency. I am motivated by opportunities to deliver excellent customer experiences, resolve complex issues, and contribute to customer retention and business growth.
Manage guest arrivals and departures at a hotel in Cologne, including billing enquiries, payments, reservations, and arrival checks.
Maintain guest records, process deposits in line with relevant policies, administer computer and telephone systems, and manage cash balances according to credit policies and internal audit requirements.
Scheduled patient appointments and collaborated with cross-functional teams to improve patient flow in a remote healthcare support role.
Coordinated phlebotomy processes, transported and tracked samples, provided test results to patients, processed billing accurately, and maintained confidential patient records.
Supported insurance agents with sales activities and proactive marketing efforts, contributing to a 15% expansion of the customer base.
Processed policy applications, renewals, and cancellations to support operational efficiency and compliance. Assisted clients with billing transactions and proactive premium-payment reminders.
Expanded the content portfolio by onboarding game and app developers across America, Asia, and Europe, increasing partner acquisitions by 20%.
Negotiated licensing and commission agreements, increased content revenue, and built partnerships with creators to secure game and app distribution on major platforms.
Guided clients through visa application processes and ensured documentation was accurate and complete.
Resolved client enquiries, complaints, and issues, while coordinating with embassies and agencies to track application progress and provide timely client feedback.
Master of Science, Management and Administration
Master of Science in Management and Administration.
Bachelor of Science, Management and Administration
Bachelor of Science in Management and Administration.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Chariza Claire Cuanso Account Manager 
M Ayan Ahmed Client Support Coordinator 
Samir Husić Operations Associate — Customer Success and Support 
Lorena Ferreira Customer Service and Sales Professional 
Ratih Mawantika Pre & Post-Sales Consultant | Banking API Solutions | Enterprise Cash Management 
Jenny Martinez Procurement Executive and Marketing Professional 
tonmoy sarkar Customer Support Professional 
Ifeoluwa Ogunsakin Remote Customer Support Specialist 