Customer and Client Experience Professional

I engaged prospective customers through persuasive, consultative phone conversations, identified their needs, and presented tailored Sprint solutions.

I handled objections, closed sales, and delivered positive customer experiences that encouraged repeat business and strengthened customer loyalty. I was awarded Best Employee of the Year for sales volume, customer satisfaction, and accuracy across the Sprint US site in 2018.

I resolved technical customer inquiries through email, chat, and phone support by diagnosing issues, identifying root causes, and guiding users through troubleshooting steps.

I maintained detailed case documentation and customer records to support accurate reporting, issue tracking, and timely resolution of support requests.

I delivered e-commerce customer support for order management, refund processing, shipping inquiries, and issue resolution. I consistently provided clear communication and solution-oriented service to exceed customer expectations.

I used Zendesk to manage and prioritize support tickets, ensuring timely responses, accurate resolutions, and a seamless customer experience. I attained perfect Customer Service ratings during my time with Merchbar.

I resolved customer inquiries related to orders, shipping, returns, refunds, and product information through phone, email, chat, and SMS.

I used Gorgias, RingCentral, and Shopify Admin to provide accurate information, personalized solutions, and consistently high customer satisfaction.

I provided end-to-end customer support for four major brands: melin, OluKai, Roark, and Kaenon. I handled customer communications across email, chat, and SMS using Zendesk, Gorgias, and Shopify Admin.

I built meaningful customer relationships through empathetic support, strategic communication, and customer-focused solutions.

Bachelor of Science in Marine Transportation.