I am a customer support specialist with more than three years of frontline experience in high-volume banking and SaaS environments. I provide empathetic, clear, and professional support across in-person, phone, email, chat, and digital channels.
I have worked with leading Nigerian financial institutions including Stanbic IBTC, Fidelity Bank, and Ecobank. My experience includes resolving account, card, transaction, and digital banking issues while maintaining accurate records and compliance standards.
I am skilled in customer relationship management, issue resolution, de-escalation, documentation, customer onboarding, and client relationship building. I am comfortable using CRM platforms such as Intercom and Zoho, along with Microsoft Office and Excel.
Beyond customer support, I have experience in sales, social media management, computer centre operations, and customer success for a SaaS platform. These roles have strengthened my communication, adaptability, analytical thinking, and ability to collaborate with product and operations teams.
I also have a technical and educational background in computer science, mathematics, blockchain, and Web3. I have taught blockchain fundamentals and decentralized applications, and I founded a blockchain fintech initiative focused on fractional ownership of Nigerian stocks.
I am prepared for remote, global customer support opportunities and can work independently with minimal supervision. I am committed to continuous learning, customer satisfaction, and improving the user experience.
I manage customer success and outreach for a church membership management SaaS platform. I support customers through email, chat, and direct communication channels.
I use Intercom to manage customer relationships, drive user adoption, and improve satisfaction. I also coordinate with product and operations teams to resolve issues and enhance the user experience.
I resolved customer issues relating to accounts, cards, and digital banking channels in a high-volume service environment. I delivered clear, calm, and professional assistance to improve customer experiences.
I maintained accurate documentation for service requests and championed account opening processes, ensuring customer records and supporting documents were complete and properly handled.
I promoted and sold the bank's financial products to prospective and existing customers. I acquired new customers and developed strong client relationships.
I supported deposit mobilization initiatives and worked toward assigned sales targets while representing the bank professionally.
I provided customer service support, responded to client inquiries, and resolved complex issues using strong problem-solving and communication skills. I focused on ensuring customer satisfaction during each interaction.
I processed financial transactions accurately and followed banking regulations and compliance requirements. This role strengthened my attention to detail and operational discipline.
I taught and mentored students on blockchain fundamentals, Web3 technologies, and decentralized applications. I presented technical concepts in an accessible and practical manner.
I stayed current with trends and advancements in the blockchain and Web3 ecosystem to support relevant learning content and mentorship.
I managed the day-to-day operations of a computer centre, including customer service, equipment use, and basic troubleshooting. I assisted customers with computer-related services and maintained an orderly operating environment.
I handled cash transactions and kept accurate records of services rendered. The role built my early foundation in computer literacy, customer handling, and operational discipline.
HND, Computer Science
Higher National Diploma in Computer Science.
OND, Mathematics and Statistics
Ordinary National Diploma in Mathematics and Statistics.
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