Customer Success & Account Manager

I owned the full customer lifecycle for a B2B portfolio that scaled to 200 accounts, including 25% public institutions. My responsibilities covered onboarding, billing, escalations, renewals, and retention.

I built CRM and customer service processes from scratch and maintained reliable account data as a single source of truth. I proactively monitored account health to identify churn risks early and coordinated suppliers and logistics to ensure customer commitments were fulfilled.

I managed client accounts and cross-functional engagements using Salesforce CRM. I aligned sales and delivery teams to identify account expansion opportunities.

I improved pipeline and account hygiene, helping shorten average sales cycles. I supported structured client management and commercial coordination throughout the engagement.

I supported defense public procurement activities and communicated with institutional stakeholders across multiple countries. I delivered clear written and spoken communications under deadline pressure.

The role required structured stakeholder engagement, accuracy, and the ability to operate effectively in an international institutional environment.

I train multinational audiences in micro-drone operations and related practices in the Sahel region. I build trust through consistent, dependable communication and instruction.

This work requires adaptability, cultural awareness, and the ability to deliver clear guidance in operational environments.

I operate UAS and radar systems for maritime surveillance under a European Union operational mandate. I work within strict reporting, process, and data-accuracy standards.

The assignment requires disciplined execution, precise documentation, and reliable performance in an operational setting.

I served as an officer cadet in Iraq and West Africa across three overseas operations. I operated with autonomy and accountability in high-pressure, multinational environments.

This experience developed my resilience, ownership mindset, communication skills, and ability to work effectively within demanding operational structures.

Master's-level studies in Security and Defense.

Master's-level studies in Military History.