I am a Technical Customer Success and Operations leader with more than 15 years of experience in OTT, streaming, VOD, and digital product integrations across Latin America.
I specialize in connecting complex technical workflows—including REST APIs, OAuth, SAML, DRM, CDN, cloud transcoding, and adaptive streaming—with customer business goals. My focus is on delivering reliable 24/7 operations and accelerating customer value realization.
In my recent role at Warner Bros. Discovery, I managed technical success for more than 50 strategic enterprise partners, helping maintain a 98% retention rate and prevent over $2 million in annual churn. I improved onboarding playbooks, product adoption, and troubleshooting processes to reduce time-to-value and MTTR.
I have extensive experience designing partner onboarding processes, technical documentation, QA checklists, monitoring workflows, and end-to-end VOD lifecycle operations. I am comfortable translating customer feedback and technical issues into clear requirements for product, engineering, and operations teams.
I have led regional coordination and technical training across multiple Latin American countries. I bring a customer-centric, data-driven, and hands-on approach to technical account management, support leadership, and digital platform operations.
I am a native Spanish speaker with professional English proficiency and am based in Argentina. I am interested in opportunities where I can lead technical customer success, partner integrations, support operations, or digital product adoption initiatives.
