Lead Product Manager and Product Consultant

I direct requirements discovery, story readiness, and Business Analyst practice standards across Scrum squads for enterprise ServiceNow ITSM products.

I lead AI-assisted incident triage, change-opening assistance, predictive workflow improvements, and AI use-case governance across Incident, Problem, Knowledge, and Notifications. This work reduced acknowledgement time for priority incidents by 30%, resolution time by 20%, and engineering rework by 30%.

I founded and operate an independent product consultancy delivering project-based and freelance engagements for product discovery, experimentation, audits, roadmaps, and product delivery.

The consultancy runs alongside my full-time role and supports retained and project clients across fintech, SaaS, AI, startup, banking, and enterprise contexts.

I lead discovery and experimentation for high-value home-loan and mortgage funnels with Product and Marketing leadership. I use Amplitude, A/B testing, PostHog, Google Analytics, interviews, and usability testing to identify and address conversion barriers.

My work improved lead conversion by 12% over eight weeks and increased mortgage sign-up completion by 10%. I also standardised reusable journey and UI patterns, reducing front-end build time by 12% across two quarters.

I delivered product audits and roadmap work for startup, bank, and multinational clients on a project basis.

I redirected a planned platform migration after identifying feature gaps and usability as the core issues, contributing to a 15% increase in returning users and a 4% sales increase. I delivered findings and planning through Kanban, Jira, and Confluence.

I worked on a remote, project-based B2B applied machine-learning product MVP.

I designed core data-visualisation views and interaction patterns, then built the product demonstration and go-to-market materials used in the company’s funding round.

I served as an embedded product lead for a US product and design agency supporting early-stage and growth-stage startup clients on a remote, part-time freelance basis.

I owned product discovery and delivery end-to-end across fintech, SaaS, and AI-focused products, including engagements for Column Tax, Copy.ai, Roboflow, and NFT.com.

I led product design engagements for early-stage startup clients at a remote product and design studio.

I shipped first usable prototypes in approximately eight weeks for clients including Cence, Orbit, Claimit, and Soldnest, starting from no existing roadmap or prior research.

I led product design for a pre-product-market-fit fintech platform serving US expatriates.

I reduced core journey steps by 50% across FBAR tax filing and bank-statement import flows, improved week-four retention from 20% to 28%, and designed registration and financial-account onboarding experiences.

I owned roadmap and Agile delivery for an Australian B2B SaaS suite covering CRM, CMS, reviews, and communications for trade and home-service businesses.

I translated sales and marketing needs into CRM and invoicing workflows using Twilio, Intercom, HubSpot, and Salesforce. I reduced escaped defects per release by 25% and doubled release cadence.

I worked on Jurisage, an early-stage AI-assisted legal-tech product, as part of a project-based remote engagement.

I conducted more than 20 interviews with data scientists and prospective legal-tool users, defined product features, and informed MVP scope.

I taught UX/UI, product design, and IT and management coursework at a public technical university in Budapest.

I taught more than 800 students across the duration of the role.

I provided remote product and UX consulting for multiple enterprise clients in B2B AI and e-commerce.

I conducted product audits, user interviews, and prioritisation workshops to focus roadmaps on the highest-value features and user flows.

I owned a public-sector energy client’s project-tender application end-to-end, including project planning and pricing.

I also delivered an early product concept using FigJam, Miro, and Figma to support the client’s application submission.

I created UI and UX designs for in-house digital products and client marketing projects at a Budapest studio.

My product work included a babysitter-search application and a grocery-ordering marketplace.

All doctoral coursework and research were completed; the dissertation was not submitted.