J Graciela Carmona Rivera
J Graciela Carmona Rivera

Senior Operations Coordinator and Account Executive

Open to offers · Member since 6 Aug 2026
Message
Location
Riviera Maya, Mexico
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Senior

About

Professional summary

I am a highly organized, detail-oriented Operations Coordinator and client relations professional with more than 10 years of experience in hospitality, wedding planning, and customer service environments.

I manage client accounts from initial inquiry through project completion, creating customized proposals, quotations, budgets, timelines, and service agreements aligned with client expectations and budgets.

I coordinate vendors, suppliers, hotel departments, logistics, and cross-functional teams to ensure seamless operations and timely delivery of services. I am comfortable managing multiple projects simultaneously in fast-paced environments.

I use CRM systems to maintain accurate client documentation, monitor sales opportunities, and support consistent follow-up. My approach combines operational planning, proactive problem-solving, and strong attention to detail.

I build lasting relationships with clients, vendors, and internal stakeholders through clear, responsive communication. I am fluent in Spanish and advanced in English, with experience supporting international clients in multicultural settings.

I am recognized for resolving operational challenges calmly, maintaining high service standards, and delivering customized solutions that improve customer satisfaction.

Skills

16 capabilities

Experience

Career history

Account Executive | Planner - Operations - Client Relations Planner One

I manage client accounts from the initial inquiry through project completion, ensuring exceptional customer service and continuous communication throughout the planning process.

I develop customized proposals, quotations, budgets, timelines, service agreements, and service plans based on client needs and expectations. I maintain CRM records, monitor sales opportunities, and keep client documentation accurate.

I coordinate vendors, suppliers, logistics, hotel departments, and external partners to ensure timely and seamless service delivery. I resolve client concerns and last-minute operational challenges while maintaining high service standards and customer satisfaction.

Wedding Planner & Designer; Operations Coordinator The Fives Hotel

I managed wedding projects from initial consultation through successful execution in a hospitality environment, supporting international clients and delivering personalized event experiences.

I coordinated vendors, hotel departments, suppliers, and operational schedules to ensure efficient project execution. I prepared proposals, budgets, timelines, and tailored service plans while monitoring project progress.

I maintained strong client and stakeholder communication, managed multiple requests and deadlines, and proactively resolved operational issues to preserve customer satisfaction.

Education

Learning history

BUAP

Bachelor's Degree, Tourism Administration

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