I am a detail-oriented aspiring Email Marketing Specialist and Social Media Manager with a strong foundation in customer service, project management, data analysis, and digital communication. I am passionate about using digital tools and audience insights to create engaging campaigns that drive customer engagement, brand visibility, and long-term retention.
I have practical experience designing and executing test email campaigns using MailerLite. My work includes audience segmentation, personalization, A/B testing, subject line optimization, and creating effective welcome sequences to improve open rates and overall campaign performance.
In addition to email marketing, I manage and create content for social media platforms, focusing on building consistent brand presence, increasing engagement, and connecting with target audiences. I develop content strategies, plan posting schedules, and analyze performance metrics to continuously improve reach and interaction.
My professional background in hospitality supervision and operations management has strengthened my ability to communicate clearly, organize workflows, respond empathetically to customer needs, and maintain strong client relationships. I bring these customer-focused skills into both marketing communications and social media management.
I also developed a functional WhatsApp chatbot for a logistics company, improving the handling of client inquiries and demonstrating my interest in automation and customer communication. This project enhanced my adaptability with digital platforms and strengthened my problem-solving abilities.
Through ongoing music review content creation on TikTok and Instagram, I continue to refine my ability to create audience-focused content, grow online communities, and understand digital trends. I am eager to contribute my combined skills in email marketing and social media management to a forward-thinking digital marketing team while continuing to develop data-driven, high-performing campaigns.
Supervised and coordinated housekeeping operations, implementing structured communication processes for staff and guests. Applied project and time management practices to optimize daily workflows and support organizational goals.
Collected and analyzed guest feedback to improve service quality and engagement strategies. Built strong customer relationships through empathy, responsiveness, and clear communication.
Managed day-to-day operations, customer interactions, and service delivery. Used personalized communication to improve customer satisfaction and retention.
Utilized digital tools and streaming services to troubleshoot technical issues, building adaptability with technology platforms. Identified customer needs and tailored solutions to support a customer-focused service experience.
Managed and executed social media strategies to improve brand visibility, audience engagement, and lead generation across key platforms. Developed and maintained consistent content calendars, ensuring regular posting aligned with brand voice and marketing goals.
Created engaging, audience-focused content including captions, visuals, and short-form videos, driving increased interaction and follower growth. Monitored performance metrics such as reach, engagement rates, and conversions, using insights to refine strategies and optimize content performance.
Collaborated with internal teams to align social media campaigns with broader recruitment and marketing objectives. Responded to messages, comments, and inquiries promptly, enhancing customer experience and building strong online relationships.
Implemented basic paid promotion strategies and supported campaign launches to boost visibility for job postings and company updates. Utilized tools and analytics to track campaign effectiveness and continuously improve results.
Maintained awareness of social media trends and platform updates, adapting strategies to stay relevant and competitive in a fast-paced digital environment.
Bachelor of Science, Mathematics
Bachelor of Science in Mathematics.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Abisola Kolawole Digital Content & Publishing Specialist 
Pablo Moronta Translator and UX Writer 
Laura Martínez Reol Spanish Linguistic Validation Consultant, Reviewer & Translator 
João Victor Ribeiro Da Silva Technical Electrotechnical | Freelancer Transcription and Subtitling 
Anthony Cisneros Barrios Freelance Translator, Content Writer, and Written Customer Support Specialist 
Feli Torrealba Bilingual Translator and Customer Support Professional 
Salman Iqbal Content Writer & Social Media Manager | Transcription, Translation & Project Coordination Specialist 
Chiara Benedetta Condorelli Freelance Translator 
