Project Coordinator

I manage a high-volume operational workload of more than 300 daily tickets while maintaining a quality performance score above 95%. I support reliable service delivery by prioritizing requests, monitoring workflows, and resolving operational issues.

I improved SLA performance from 74% to more than 85% through root-cause analysis, prioritization redesign, and workflow standardization. I also coordinate operational changes, update documentation, create communication templates, partner with international teams on complex incidents, and train new team members.

I handled more than 120 daily customer requests while maintaining full SLA and quality compliance. I prioritized high-impact requests to consistently meet service-level targets.

I resolved cross-functional issues by coordinating with multiple teams to reduce escalations. I also maintained audit-ready CRM documentation to ensure data accuracy, transparency, and reliable operational records.

I managed 3–5 concurrent client projects end-to-end, coordinating priorities, timelines, feedback, and communication to deliver work on time. I provided UX/UI and graphic design services to more than 20 clients and small businesses, completing over 40 projects.

I created more than 100 design assets, including UI mockups, branding materials, marketing collateral, and social media visuals. Using iterative client feedback, I improved usability and visual consistency while achieving more than 95% client satisfaction.

I designed more than 100 personalized lesson plans and trained over 150 students from A0 through A2–B1 levels. My instruction helped more than 90% of students improve their speaking confidence.

I delivered multilingual instruction in English, Russian, and Azerbaijani. I built long-term client relationships that generated repeat enrollments and referrals.

GPA: 85/100. Studied Civil Engineering in Baku, Azerbaijan.