Functional Analyst and Junior Project Manager

I gather and analyze requirements, assess the impact of changes, evaluate risks, and support mitigation planning. I create functional documentation and information diagrams, including use cases and user stories.

I support reporting, schedule follow-up, metrics, estimates, scope management, and requirement validation. I also execute functional tests and QA activities, helping improve system quality, user experience, and development efficiency while facilitating collaboration with the development team.

I contributed to the efficiency of operational and administrative processes through continuous improvement initiatives. I led delivery and certification activities for technical inspections, ensuring compliance with required standards.

I performed technical supervision focused on metrics, objectives, quality control, staff training, and regulatory updates. I also supported process standardization, data analysis, reporting, system-based process monitoring, deviation resolution, and coordination with customer service and inspection teams.

I supported the deployment and adoption of agile frameworks, including Scrum and SAFe, to advance cultural transformation and Lean practices. I guided and trained multidisciplinary teams in agile tools, techniques, task management, and backlog alignment.

I analyzed current value streams to identify continuous-improvement opportunities and strengthen team workflows. I supported innovation, cross-team co-creation, digital customer-care metrics, and the implementation of Jira Software for data-driven decision-making.

I led the design, structuring, and implementation of content for internationally focused professional certification courses in project management. I created webinars, workshops, and training sessions using specialized digital platforms and optimized learning resources.

I led internal and external consultants and instructors, ensuring progress traceability and standardized service quality. I collaborated with Marketing and Commercial teams to align training offerings with business objectives, analyze delivery metrics, and lead organizational training and transformation initiatives.

I provided technical and post-sales support for cross-functional software platforms and delivered in-person training nationwide to graduate-area teams and administrator users. I supported the presentation, implementation, training, and follow-up of Community Labor portals.

I managed PQR resolution through designated channels under defined SLA standards. I also contributed to brand-positioning strategies, website content updates, tender documentation for higher-education institutions, and logistics for events promoting the platform.