Project and Programme Coordinator

I coordinate end-to-end delivery of international education programmes across Costa Rica and Spain. I manage participant logistics, documentation, onboarding, programme progression, teaching job placement, interviews, school opportunities, and follow-ups while ensuring delivery remains on schedule.

I maintain relationships with participants, agencies, schools, in-country teams, and international partners. I coordinate budgets, accommodation, travel, activity costs, invoicing, and payment tracking through Stripe; maintain data in Salesforce, HubSpot, and Google Sheets; and prepare reports for management and country teams.

I resolve operational issues, manage risks, improve feedback and survey processes, and analyse partner and participant feedback to improve future programme delivery. I also supervise three administrative assistants, allocate workloads, monitor deadlines, and create Loom training resources.

I managed customer enquiries and support requests through telephone, email, and digital channels, delivering timely solutions and maintaining high customer service standards. I communicated progress clearly, managed expectations, and followed issues through to resolution.

I investigated escalated concerns, coordinated with relevant internal teams, and aligned customer needs with organisational policies and operational requirements. I maintained accurate CRM records and communication histories while identifying recurring issues and feedback trends to support service and process improvements.

I supported administrative operations by managing correspondence, filing systems, internal communications, and operational tasks for management. I maintained accurate sales, inventory, and store-operation records to support decision-making.

I coordinated deliveries and supplier communication to support smooth store operations. I also analysed sales data using Excel pivot tables and macros, produced management reports, and supported marketing and promotional activities.

Studied environmental systems, biological processes, human activities, environmental management, climate change, ecology, biogeography, soil erosion, and land degradation. Completed practical training in GIS, remote sensing, environmental data analysis, statistics, and scientific computing.

Completed a TEFL certificate.

Completed Matric with a 73% aggregate.