I am a Service Delivery and Project Manager with more than 10 years of customer-facing delivery, operations, coordination, and project experience. Over the last four years, I have focused on IT services, enterprise infrastructure, cloud, automation, and digital product delivery.
I currently manage outsourced IT service delivery and infrastructure projects at Bigs Bilişim. My work includes end-to-end service delivery, SLA and KPI tracking, customer service reviews, stakeholder communication, escalation management, and transition of new engagements into steady-state support.
I coordinate multidisciplinary technical teams across systems, cloud, monitoring, automation, and workplace environments. I use sprint-based delivery practices and tools such as Jira and Asana to track priorities, dependencies, risks, timelines, and project progress.
I also have experience managing enterprise migration workstreams, including fileshare and storage domain migration activities for Mercedes-Benz Türk. I plan migration waves, coordinate technical teams, manage issue triage, and communicate risks and progress to project stakeholders.
Earlier in my career, I managed IoT and e-mobility product projects, international B2B sales projects, export operations, logistics, pricing, vendor coordination, and customer relationships. This background has given me strong commercial awareness alongside operational and technical delivery capabilities.
I am certified in project management through İstanbul Technical University and the University of Toronto. I am a native Turkish speaker with advanced professional English, supported by education and work experience in both the United Kingdom and the United States.
