Product Manager / Project Manager

Led cross-functional product delivery across Java development, Android development, QA, sales, and telesales teams. Converted business needs into prioritized technology deliverables, release blueprints, BRDs, UAT plans, and Go-Live activities for TAP, MyAwaz, and MasterStroks enterprise applications.

Delivered 100% of Q4 and Q1 requirements with zero delivery deviation through Scrum planning, backlog management, defect cleanup, feature validation, and project governance. Implemented AI/LLM API-based lead segmentation, JusPay-powered retailer-agent onboarding and commission payments, and automation across order acceptance, inventory validation, dispatch scheduling, and final delivery.

Redesigned the dealer onboarding UI/UX, reducing average handling time by approximately four minutes per dealer and contributing to a 2.2% business-revenue increase. Delivered a Quality Ticketing module, created a TNPS dashboard, and partnered with database teams to optimize TAP Android queries, improving overall application performance by approximately 81%.

Led end-to-end digital transformation initiatives for internal and client-facing products in a fast-paced startup environment. Directed the Website 2.0 and Customer App Modernization program with a budget of 1.5 crore, coordinating cross-functional teams and delivery milestones.

Delivered more than 30 P1, P2, and P3 releases through roadmap planning, backlog prioritization, release governance, and Agile/Scrum execution. Developed BRDs, FRDs, and UI/UX wireframes that contributed to an 18% improvement in website sales.

Consulted clients on delivery strategy and process optimization, helping achieve a 35% increase in CRM adoption. Aligned business goals with engineering capacity while maintaining release timelines and improving delivery processes.

Analyzed B2C processes to identify customer-experience gaps, operational difficulties, and potential revenue leakage throughout the customer journey. Gathered and assessed customer feedback, complaints, needs, and pain points to identify opportunities for process optimization.

Collaborated with sales, operations, and customer-support functions to collect insights, investigate issues, and support resolution initiatives. Documented customer-acquisition journey gaps, observations, and findings for stakeholder discussions and process-improvement planning.