Administrative Assistant

I serve as the first point of contact for students, faculty, and visitors in a busy front-office environment. I coordinate appointments for Admissions, Financial Aid, Academic Advising, Student Services, and the Bursar's Office.

I assist students with enrollment, registration, and graduation processes. I support the Bursar's Office with student payments and financial documentation while managing calendars, campus events, office communications, and departmental scheduling.

I processed commercial rent payments through ACH, wires, lockbox deposits, checks, and bank deposits while maintaining accurate tenant accounts. I reviewed and reconciled month-to-date reports, aging reports, prepaid balances, and account activity.

I abstracted lease information, including legal entities, lease terms, rental rates, and recurring monthly charges, into Yardi. I processed rent roll charges, completed tenant charge adjustments, and worked with Property Managers to verify lease changes, move-outs, surrender documentation, and critical dates.

I entered financial data and generated reports using NetSuite. I processed and posted cash and check receipts from deposits and lockboxes.

I reconciled client accounts, resolved payment discrepancies, and maintained client relationships to improve collections and encourage timely payments.

I processed high-volume client invoices for billing and entered vendor invoices and payment journals into Dynamics 365 Finance & Operations. I maintained vendor and client W-9 forms and Certificates of Insurance.

I updated accounting and project management systems with accurate project information, reviewed employee timesheets, and supported Project Managers with billing, reporting, and administrative tasks. I also maintained spreadsheets and financial records for daily accounting operations.

I managed homeowner accounts, billing inquiries, payment processing, and accounts receivable records. I prepared estoppel letters and processed attorney and homeowner payment applications.

I monitored outstanding balances, resolved billing disputes and payment discrepancies, and served as a liaison among homeowners, attorneys, vendors, and board members. I also maintained compliance documentation and association records.

I assisted customers with account management, billing questions, payments, credits, utility service requests, and account issues. I created service orders and work orders for utility and meter services.

I processed daily cash transactions, balanced receipts, and resolved technical and account issues using company systems. I also installed and updated computer hardware and software and collaborated with supervisors on escalated customer concerns.

I managed accounts receivable activities, including collections, aging reports, customer balance follow-up, and payment history review. I maintained organized financial records and filing systems.

I assisted customers with billing questions and account resolutions while delivering customer service in a fast-paced environment and managing multiple priorities.

High school diploma.