Customer Success Engineer & DevSecOps Solutions Architect

Architected EasyReports SaaS v4.0 for more than 10 enterprise EdTech clients, including Trevenque Group, Campus Elea, and the French Handball Federation. Built a high-concurrency PHP microservices engine integrated with Moodle through REST web services, achieving average response times of 0.004 seconds and a 0.35 MB memory footprint.

Engineered CodeIgniter 4 and Laravel 5 microservices for room-availability queues, calendar automation, and push alerts, reducing backend latency by 40%. Built gamification and web-service integrations for test-preparation academies, increasing user engagement and adoption by 35%.

Acted as a trusted technical advisor for more than 15,000 active university users, directing IT governance, institutional platform modernization, digital transformation initiatives, and technical enablement.

Led a cross-functional team of more than 25 staff across support, network/security, and Moodle administration. Deployed a six-server distributed Linux cluster with custom iptables firewalls, Squid Proxy, Nagios, and PostgreSQL, reducing vulnerabilities and downtime by 60%. Automated Moodle workflows and produced self-service documentation, shortening distance-learning deployment cycles by 50%.

Executed a critical migration from a legacy Oracle desktop database to PostgreSQL with zero data loss. Developed complex stored procedures and triggers and optimized relational schemas for student records, improving query response times by 45%.

Built and launched central institutional platforms, including estudiantes.unefm.edu.ve and the Digital Central Repository. Developed full-stack applications using KumbiaPHP, PostgreSQL, and Linux servers to enable fully digital governance for university acts and resolutions.

Scaled platform architecture to handle 200% traffic growth over a constrained 1 Mbps connection, maintaining zero dropouts during live radio and television streams. Administered a 12-server Debian Linux cluster, configured Squid Proxy caching, and optimized MySQL and PostgreSQL databases.

Automated payroll and accounting systems and reduced manual processing errors by 45%. Refactored software components across Java/JSP, Perl, Python, and PHP to improve operational reliability and processing efficiency.

Designed and deployed greenfield IT infrastructure with 100 network drops and 12 physical Debian Linux servers. Delivered 98% system availability for the virtuniversidad.com virtual-campus platform.

Developed custom LMS functionality and secure user authentication capabilities while establishing the network and server foundation for the organization’s online learning environment.