I am a results-driven customer support Specialist with experience in claim denial management, customer service, technical support, and sales.
I analyze and reconcile denied insurance claims, navigate payer portals, resolve billing disputes, and work to reduce outstanding accounts receivable while recovering lost revenue.
I also have extensive experience supporting Shopify e-commerce merchants, including billing inquiries, domain configuration, front-end store customization, and third-party application integrations.
My customer-facing background has strengthened my troubleshooting, communication, active listening, and empathy skills. I focus on resolving issues efficiently while maintaining a high-quality customer experience.
In sales and telecommunications support roles, I have provided tailored wireless solutions, handled account management and billing concerns, and contributed to customer retention through first-contact resolution and product expertise.
Managed medical billing accounts receivable activities, with a focus on analyzing and reconciling complex denied claims from medical insurance providers.
Worked to reduce outstanding AR and recover lost revenue through denial management, payer portal navigation, dispute resolution, and detailed review of healthcare billing codes and insurance policies.
Provided customer service and technical support for Shopify e-commerce stores, helping merchants optimize post-purchase and operational experiences.
Resolved billing inquiries, domain configuration issues, front-end store customization requests, and third-party app integration concerns. Delivered empathetic, customer-centric troubleshooting in a fast-paced digital environment.
Provided sales and customer support for AT&T mobile services and devices, including wireless plans, device upgrades, account management, billing inquiries, and technical troubleshooting.
Met sales targets through cross-selling premium plans, trade-in programs, and accessories. Used product knowledge, active listening, and first-contact resolution to improve customer satisfaction, retention, and repeat business.
Industrial Administrator, Industrial Administration
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