Senior Technical Writer

I author and proofread content for a digital publication.

I apply editorial quality standards and structured review processes to ensure clear, accurate, and polished published content.

I completed R&D and professional upskilling focused on bridging business analysis and technical communication, including CPRE FL certification preparation and achievement.

I used Notion as an agile CMS to design and deploy a public documentation portal with API guides, diagrams, and user guides. I also explored AI-assisted drafting, prompt engineering, and structured editing workflows.

I planned and developed the ACLI documentation architecture, improving content navigation and scalability.

I collaborated with Engineering and Product teams to analyse functionality and document authentication, integrations, and workflows. I established scalable content governance and structured authoring practices.

I mapped and restructured IT service catalogue data in relation to business processes.

I supported project delivery and documentation preparation for a ServiceNow migration.

I planned, organised, and developed API documentation for the InfoCert certification platform.

I worked with project stakeholders to produce clear technical content supporting platform users and integrations.

I planned and developed documentation for the AWS China project based on user stories, business cases, and technical requirements.

I translated business and technical requirements into structured documentation for cloud-based AWS and Kubernetes solutions.

I analysed infrastructure, system workflows, and cross-functional processes.

I developed technical documentation and standard operating procedures to support business and technical operations.

I collaborated with Engineering, Product, and subject-matter experts to clarify requirements, identify gaps, and develop Jira epics and stories for the NAVIFY platform.

I reviewed architecture and sequence diagrams to document system behaviour and technical workflows in Markdown using Stoplight. I also developed working knowledge of AWS and Kubernetes.

I maintained the ARM Software Integrator Manual and Technical Reference Manual.

I used a docs-as-code approach and worked within an Agile/Scrum team using Ixiasoft DITA CMS, Jira, and Confluence.

I built and launched a structured documentation ecosystem covering technical documentation, APIs, and knowledge resources.

I led documentation projects with development teams using docs-as-code and Agile workflows, implemented an XML-based CMS with modular content, and documented functionality, workflows, and integrations.

I created and improved technical reference documentation for the SAS language.

I used a docs-as-code workflow with Markdown, AsciiDoc, Git, GitHub, Jekyll, and Jenkins, covering version control, lifecycle management, and publishing.

I led technical documentation for the Spitch CodyFi and VeryFi speech recognition and speaker verification products.

I documented REST APIs, SDKs, integrations, deployment, and enterprise software workflows while collaborating with Engineering teams and subject-matter experts.

I authored CMC and Part 11-compliant documentation for the iQOS FDA submission.

My work included firmware documentation, technical descriptions, and product overviews in collaboration with regulatory scientists.

I developed compliance-focused standard operating procedures for IT infrastructure within the Policy Framework project.

I mapped as-is and to-be processes in collaboration with the Business Analysis team.

I delivered the complete documentation suite for a semantic SharePoint solution, including user guides, UI text, training materials, and website content.

I also mentored non-writer stakeholders on technical writing standards, improving content quality across teams.

I developed and authored a comprehensive user guide for the ADP HR solution.

I used FrameMaker, XML, and DITA to produce structured technical content.

I owned the end-to-end publication of Amadeus Selling Platform Classic online help for pan-European rail reservation systems.

I managed a team of four technical writers across concurrent documentation projects and mentored junior writers.

I owned documentation for Symantec SaaS applications, including microcopy, UI text, user and administrator guides, and training materials.

I designed a knowledge base and support wiki portal, and co-led migration from MadCap Flare to the Vasont XML-based CMS.

I developed API documentation for Java, JavaScript, and XML technologies.

I also planned and organised standard operating procedures.

I worked as a content producer for the Nokia Music Store in Spain.

I used Dreamweaver, Fireworks, and HTML to create and manage web content.

I supported the NpfIT project during and after go-live at UCLH.

I designed and delivered onboarding training for new starters.

I delivered a software development methodologies course.

I designed educational materials for the courses in digital format.

I wrote, edited, and published content for the REMAS website.

I managed a team of five, mentored junior colleagues, and designed educational materials for project information dissemination.

I supported AutoCAD and Pro/ENGINEER on UNIX and Windows NT platforms.

I provided software analysis and technical support in an engineering software environment.

I administered Novell systems for more than 600 users, managed network access and server backups, and resolved network and telecommunications issues.

I led a nine-person help desk team supporting Windows 95 users, performed installations and maintenance, and designed a Microsoft Access database for the project.

Further training in distributed application development, including object-oriented programming, Java, CSS, HTML, XML, and VB 6.0.

Studied programming, information systems, relational databases, object-oriented analysis, development methodologies, object modelling, German, and Spanish. Thesis: The role of multimedia in education. Completed a placement at Klett Verlag in Germany supporting educational multimedia project documentation and storyboard translation.

Cambridge University Proficiency in English Certificate.