I am a Full Stack Developer focused on building SaaS products, CRM systems, dashboards, and workflow automation. I work across frontend, backend, data, and application architecture to deliver practical, user-centered software.
I have hands-on experience with React, Next.js, TypeScript, JavaScript, Node.js, Supabase, PostgreSQL, Prisma, and SQLite. My work includes authentication, role-based access control, REST APIs, multi-tenant architecture, and cloud deployment.
I have built independent projects such as a multi-tenant CRM platform for marketing operations and a multilingual clinic platform. These projects include dashboards, client and admin areas, payment flows, CSV/XLSX imports, analytics, reporting, and AI-assisted workflows.
My background also includes more than six years in Customer Support and Customer Success. I bring an understanding of customer needs, CRM operations, onboarding, retention, SLAs, and business processes to my development work.
I am multilingual, with native Portuguese, fluent Sp
I support customers through phone and digital channels, identify their needs, and recommend relevant products and services.
I work toward productivity and quality targets while delivering customer-focused assistance.
I led customer onboarding and product training to help customers adopt the platform successfully.
I supported account management, engagement, retention, and long-term customer satisfaction.
I provided financial and operational support to international clients and managed cases through CRM and enterprise systems.
I used Salesforce, SAP, and Zendesk while contributing to reporting activities and process improvement initiatives.
I delivered multilingual customer support through phone, email, chat, and CRM channels.
I worked toward SLA compliance and customer satisfaction targets while resolving customer requests.
I architected Freitas Growth CRM, a multi-tenant SaaS platform for CRM and marketing operations. The platform includes workspace isolation, a 12-stage sales pipeline, deterministic lead scoring, and ICP matching.
I implemented CSV/XLSX imports, duplicate detection, RBAC, DNC safeguards, secure exports, analytics, executive reporting, and AI-assisted workflows with cost controls.
I built a multilingual Hair & Skin Clinic Platform with service pages, admin and client areas, authentication, dashboards, and payment flows.
I prepared and deployed the application to the cloud using React, Next.js, Supabase, and Vercel.
Medicine, Medicine
Currently studying Medicine.
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